Retail Showroom Associate

About Smithey Ironware

At Smithey Ironware, we’re building the next great American cookware company—one rooted in craftsmanship, quality, and enduring design. As a privately owned and fast‑growing brand, we take a long‑term approach to growth and decision‑making. We believe exceptional products come from thoughtful work, high standards, and people who care deeply about what they do. Our team is united by a commitment to excellence, continuous improvement, and creating cookware that will be trusted and enjoyed for generations to come.

We’reseekinga dynamic and personable individual to be the face of our showroom and a key support to our customer service team — delivering friendly, knowledgeable, and genuinely memorable service that reflects our core "customer‑centric" company value.

At Smithey, every person who walks through our doors deserves a five‑star welcome — the same warmth, attentiveness, and genuine care you'd expect from a world‑class hospitality experience. As our Retail Showroom Associate, you'll warmly greet and assist customers in our newly designed showroom, maintain the atmosphere and presence of our office space, educate visitors about our products and brand, and facilitate transactions on Shopify's point‑of‑sale system.

You’ll work directly with our ecommerce, marketing, and sales departments, with the opportunity to help design and shape a growing physical retail presence. The ideal candidate is well‑spoken, highly organized, creative, empathetic, and mission‑driven to provide customers with an experience they’ll want to share with their friends and family. You should be tech‑savvy, personable, and open‑minded in further defining and elevating a brand experience that exceeds the quality of the cookware we craft.

Weekend shifts are not an every‑week occurrence, but this position does require flexibility to work weekends when needed — including showroom coverage, special events, and our busy holiday season (October – December). Scheduling needs will be communicated as far in advance as possible.

• Ensure high‑level customer experiences in the retail showroom — delivering a consistent experience from arrival to departure
• Greet, assist, and educate customers about Smithey’s cookware, brand story, and product lineup
• Facilitate transactions on Shopify’s point‑of‑sale system, developing full fluency with the platform
• Assist with order management, returns, and exchanges
• Monitor showroom inventory levels and place inventory transfer orders from the warehouse to keep the showroom well‑stocked
• Keep the retail showroom in tip‑top shape — including interior cleaning and organizing, as well as outdoor upkeep such as plant watering and leaf blowing
• Travel to in‑person events and shows 3–4 times annually, including occasional weekend events
• Use Microsoft Teams and email to communicate and collaborate with the rest of the team as needed

• Passionate about helping people and amplifying the Smithey brand
• Experience with in‑person retail — luxury or high‑end retail experience a plus
• Proven experience in customer service, support, or retail roles
• Exceptional organizational skills with meticulous attention to detail
• Outstanding communication skills, both written and verbal
• Willingness to take initiative and contribute to the success of the team through proactive support and innovation
• Must have flexibility to work weekends when needed for showroom coverage, events, and during our busy holiday season

Every customer interaction should reflect the following standards:

• SMILE — Demonstrate genuine care for the brand and customer
• EYE CONTACT — Create a personalized connection
• GREET — Make a strong first impression
• HELP — Demonstrate product expertise and guide the customer
• OFFER FURTHER SERVICE — Let customers know the entire team is here for them
• THANK & REASSURE — Close every interaction by affirming we care about their experience

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Reports To:

Customer Service Manager

• Part‑Time: 20 - 30 per week

As part of our recruiting process,…