Call Center Outbound Business Account Representative

Employer Industry: Telecommunications Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Medical, dental, and vision plans start immediately
• Paid time off including vacation, holiday, and personal/sick days
• 401(k) with 100% company match after one year of service, up to 5% of eligible compensation
• Tuition reimbursement of up to $5,250 in the first year
• Collaborative work environment with associate recognition and awards programs

• Follow up with current customers to ensure satisfaction and upsell additional services based on their needs
• Make outbound calls to connect with potential business customers and present communication packages
• Provide high-level customer service and accurately enter customer data into the Sales Force system
• Utilize knowledge of products to assist customers with inquiries and demonstrate the value of services
• Problem-solve and encourage customers to commit to services

• A proactive approach to customer interactions
• Previous outbound telemarketing experience in a call center is preferred
• Outgoing personality with the ability to direct conversations and close sales
• Three to six months of related experience and/or training
• Associate's degree or higher preferred

• Experience in sales or customer service roles
• Familiarity with telecommunications products and services
• Strong communication skills and the ability to build rapport with clients
• Knowledge of Sales Force or similar CRM systems
• Demonstrated success in meeting sales targets or goals