Field Refrigeration Equipment Specialist

About The Role

Picture your day beginning with a safety check of your service vehicle, tools, and spare parts. You review your route, then head to a retail location to diagnose and repair an ice merchandiser. Later, you’ll perform a preventive maintenance visit, clean and inspect equipment at a plant/DC, and wrap up by installing a replacement unit at a customer site. Throughout the day, you communicate clearly with customers, log work via handheld, and share improvement ideas with your Field Equipment Service Manager.

• Repair and service ice merchandisers across customer locations, Reddy Ice plants, DCs, and refurbishment centers.
• Install, replace, and remove ice merchandisers as assigned.
• Perform preventive maintenance and cleaning to keep equipment reliable and presentable.
• Maintain your vehicle, tools, and parts inventory; request replenishment as needed.
• Attend company-sponsored technician trainings; continuously expand your trade skill set.
• Champion a Customer Centric Culture with respectful, consistent communication and outstanding service.
• Share SOP improvement opportunities and best practices with peers via meetings, calls, and video.
• Operate the company vehicle safely; arrive in uniform, on time, and follow all safety procedures.
• Participate in lean/continuous improvement activities (Kaizen, A3, value stream mapping) to enhance processes.
• Work collaboratively and assist teammates and leaders as needed while upholding our Code of Business Ethics and high safety standards.

This role supports our “True North” attributes: voice of the customer, respect for the individual, no-nonsense, fact-based communication, servant leadership, and continuous improvement. You’ll actively use lean tools—VSM, Kaizen, and A3—to identify opportunities and drive value for customers, employees, and shareholders.

• Read and interpret documents in English (safety rules, operating/maintenance instructions, procedures).
• Work in a constant state of alertness and in a safe, unfatigued manner.
• Gauge time and distance accurately; quickly store and recall instructions in short-term memory.
• Concentrate on tasks requiring high cognitive function and sound judgment.
• Cope with sudden changes, emergencies, and alarms; respond rapidly with unimpaired coordination.
• Demonstrate a caring, committed safety attitude; take prompt, appropriate actions to operating conditions.
• Not be mentally or physically impaired in a way that would affect safe job performance.

None.

• EPA Type I or Universal certification for refrigeration (required).
• High school diploma or Trade School Certificate in refrigeration, or equivalent experience.
• Valid driver’s license (operator’s/Class
  
  C) with acceptable MVR; ability to use a company vehicle.
• Maintain 80%+ on internal Tech 1 training courses.
• Basic computer and handheld proficiency; follow reporting SOPs via handheld.
• Experience in refrigeration/HVAC/electrical or similar repair/installation is a plus (not required).

• Minimal travel; possible overnight. Weekend, night, and holiday shifts are required.
• Frequent driving between retail stores and plant locations.
• Lift up to 60 lbs; use installation lift equipment; climb ladders; operate power tools.
• Overtime may be required.
• Fast-paced, rapidly changing environment—manage stress, collaborate professionally, and solve complex problems.