HVACR Merchandiser Service Technician

Join us to keep cold, reliable, and customer‑ready equipment in the field.

We rely on highly capable technicians to keep Reddy Ice merchandisers running. If you’re driven by problem‑solving, safety, and continuous improvement, this role lets you make an immediate impact.

• Service & Repair:
  Diagnose and fix ice merchandisers at customer sites, plants, DCs, and refurbishment centers.
• Installations:
  Complete installs, removals, and replacements of equipment per assignment.
• Preventive Care:
  Perform routine PMs and cleaning to maximize uptime and longevity.
• Readiness:
  Maintain a safe, well‑stocked service vehicle; monitor tool condition and parts inventory.
• Continuous Improvement:
  Apply lean methods (VSM, Kaizen, A3); participate in Kaizen events and value stream mapping.
• Training & Growth:
  Attend company‑sponsored technical trainings; expand trade skills and maintain internal performance standards.
• Customer
  
  Experience:
  
  Communicate respectfully and consistently; set the bar for outstanding service.
• Knowledge Sharing:
  Provide SOP improvement feedback to the Field Equipment Service Manager; engage in peer discussions via video and calls.
• Professionalism & Safety:
  Drive safely, arrive in uniform and on time, report incidents immediately, and follow all safety requirements.
• Team Support:
  Collaborate across teams; take on additional duties as directed; uphold the Code of Business Ethics and personal accountability for safety.

• English comprehension for safety/operating documentation.
• Operate with constant alertness; remain unfatigued and safety‑focused.
• Accurately gauge time/distance; rapidly store and recall instructions.
• Sustain attention on complex tasks requiring judgment.
• Adapt to sudden changes, alarms, and emergencies; respond quickly with unimpaired coordination/reflexes.
• Commitment to safety; promptly address changing operating conditions.
• No mental/physical impairment that compromises safe performance.

• Supervisory responsibility:
  None.

• EPA Type I or Universal refrigeration certification (required).
• High school diploma or refrigeration Trade School Certificate, or equivalent experience.
• Valid operator’s/Class C driver’s license with acceptable MVR; able to operate a company vehicle.
• 80%+ on internal Tech 1 training courses.
• Basic computer and handheld proficiency; follow handheld reporting SOPs.
• Experience in refrigeration/HVAC/electrical or similar service is a plus, not required.

• Schedule includes weekends, nights, and holidays; minimal travel with possible overnight.
• Frequent driving between retail sites and plant locations.
• Lift up to 60 lbs; use installation lift equipment; climb ladders; use power tools.
• Overtime as needed.
• Fast‑paced, rapidly changing setting—manage stress, build collaborative relationships, and reason through complex situations.