Director, Business Operations Management

Job Description

The Director, Operations Excellence oversees the building, driving, and execution of program operations and continuous improvement to drive operational capabilities, tools, quality, automation, and efficiency. This role owns the execution and management of projects across operations functions and builds synergies between the different lines of business within operations. The director works closely with cross‑functional teams to drive business performance, sits on the leadership team of operations, and is a key contributor to the organization’s performance.

Leads the shared services strategy and execution for the different lines of business supported by operations, focusing on transformation, processes, and systems to enable greater value delivery and improved efficiency.

• Partners with other operations directors and Abb Vie stakeholders to develop and deliver operations strategy and drive sustainable value while mitigating risks.
• Leads the development of the strategic roadmap for systems and insights transformation in collaboration with the extended leadership team and internal Abb Vie stakeholders.
• Acts as process subject‑matter expert and liaison between business and support functions to execute operational strategies.
• Manages all internal and external stakeholder data and insight requests.
• Identifies opportunities to leverage systems and processes across business units, creating and executing synergies.
• Champions and sustains a robust continuous improvement infrastructure, allowing near‑real‑time program improvements with cross‑functional collaboration so learnings are shared across the portfolio.
• Leads and drives execution of overall operations initiatives, coordinating project prioritization and resource allocation.

• Bachelor’s degree in health sciences, business technology, or general business administration; MBA or equivalent experience preferred.
• 15+ years in customer service, call center, access, reimbursement, HUB management, or a related field.
• Demonstrated success in leading large teams and working with various stakeholders to achieve mutual goals.
• Agile and flexible with regards to changing priorities and business needs.
• Experience working in a complex and matrix environment.
• Deep understanding of data governance programs and policies.
• Strong people‑management and communication skills, both oral and written.
• Strategic thinker; able to influence without formal authority.
• Anticipates risks and provides mitigation options.

• The compensation range described below is the possible base pay range that the Company believes in good faith it will pay for this role at the time of posting based on the job grade. Individual compensation within this range will depend on many factors, including geographic location; the range may be modified in the future.
• The company offers a comprehensive benefits package that includes paid time off (vacation, holidays, sick days), medical, dental, vision insurance, and a 401(k) plan to eligible employees.
• This position is eligible to participate in the company’s long‑term incentive programs.

Abb Vie is an equal‑opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, and serving our community. Equal Opportunity Employer / Veterans / Disabled.

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