Customer Service

Position Details

• Position Title: Customer Service
• Work Location: North Chicago, IL 60064
• Assignment Duration: 6 months (possible extension – performance based)
• Work Schedule: 9:00 AM – 5:00 PM
• Work Arrangement: Hybrid (Monday & Friday remote; Tuesday‑Thursday onsite)

The team is responsible for contacting The Organization suppliers and customers to verbally verify sensitive payment‑related information, including banking details and addresses, before payment requests are processed.

All verification activities follow a standardized, SOX‑approved process using an established script.

• Independently manage assigned verification requests while interacting with internal stakeholders, suppliers, and customers.
• Research companies and individuals using publicly available resources to validate payment‑related requests before processing.
• Primarily support U.S.
  
  -based companies, with occasional verification calls to suppliers located outside the United States, primarily within Europe.

• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Strong customer service and interpersonal skills.
• Strong research and problem‑solving skills.
• Ability to work independently while managing assigned requests.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Basic Microsoft Excel skills, including data entry, maintaining notes, updating fields, and applying filters.
• SAP experience is preferred.
• Previous ERP system experience is preferred.
• Previous experience in fraud prevention, customer verification, vendor verification, or bank verification is preferred but not required.
• Bachelor's degree is preferred but not required.
• Candidates with significant relevant experience in lieu of a bachelor's degree will also be considered.
• Must be willing to work the required hybrid schedule (Monday & Friday remote; Tuesday‑Thursday onsite).