HR Customer Service

Overview

This is an onsite position 100%.

Core Job Responsibility: HR Program Administration tied to Benefits/Leaves Operations for US, Canada, and Puerto Rico:

• Answer benefits and leaves questions.
• Partner with vendors to provide requested data.
• Audit benefits and leaves payroll data.

Skills:

• Microsoft Office. Zendesk (ticketing system) or other ticketing systems or Workday (good to have).
• Customer service experience
• Good verbal and written communication
• 1-2 years but will take less if they may be a good fit
• Ability to work well with others, influence the team positively and have strong stakeholder management skills outside of the team.
• Fast learner with ability to know who to go for what and figure out next steps with minimal direction.
• Stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
• Able to communicate professionally and compassionately with HR colleagues around the world and translate solutions and answers to customers in a way that enhances the customer experience.
• Able to handle a high volume of requests with speed and accuracy.
• Strong organizational skills and be able to multi-task in a fast-paced environment with changing processes.

Education:

• Associates or Bachelors in any field of study, but HR best.

• 401(k)
• Medical, Dental and Vision Insurance
• Term Life Insurance
• Accidental Death and Dismemberment
• Long Term Disability