Laboratory IT​/Informatics Support Specialist

Position:
Laboratory IT / Informatics Support Specialist

Location:
North Chicago, IL 60064

Duration: 12 Months

Job Type: Temporary Assignment

Work Type:
Onsite

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client's mission is to discover and deliver innovative medicines and solutions that address complex health issues and enhance people’s lives.

Lead laboratory support for process and technology development laboratories at the client sites in Lake County, Illinois. Collaborate with scientists and engineers to enhance efficiency through implementation and maintenance of lab instrument/application workflows, troubleshooting instrument connectivity, and introducing new technologies and automation. Someone who has worked in support of lab IT systems and lab instruments in previous roles, especially if they have experience on some of the specific system names (IDBS ELN, Thermo

LIMS Sample Manager, Empower, Nugenesis, Ignition). If not, I would want them to have work experience in IT support and ideally an educational background involving chemistry or another life science, which would show me they have familiarity with scientific terms and that they have the base technical skills required to know how to troubleshoot computers and connectivity with devices.

• Support implementation and maintenance of laboratory data acquisition systems (e.g., Empower, Softmax Pro, Tru Scan), supporting product development initiatives.
• Integrate laboratory instruments (analytical and process equipment), automation platforms, and software applications to ensure seamless data transfer.
• Troubleshoot and resolve technical issues related to system connectivity, instrument integration, and data flow.
• Work closely with stakeholders and vendors to define requirements and assure timely integration of new equipment software and workflows.
• Support documentation practices and maintain data integrity, especially for systems like Empower or other GMP data management platforms.
• Act as a liaison between business users, validation, and IT teams to ensure instrument inventory and data integrity.

• Bachelor’s degree (4+ years of experience), Master’s degree (2+ years of experience), or relevant alternate background with work experience in computer science, chemistry, life sciences, or related field.
• Experience supporting laboratory IT systems, laboratory instruments, and instrument workflows in a product development or scientific environment. Candidates with experience with IDBS ELN, Thermo
  
  LIMS Sample Manager, Empower, Nugenesis, or Ignition preferred.
• Strong troubleshooting skills for technical issues related to system connectivity, instrument integration, and data flow between lab equipment and software.
• Excellent communication skills, both verbal and written, to facilitate work in dynamic group and individual environments.
• Ability to implement, maintain, and integrate laboratory data acquisition systems (e.g., Empower, Softmax Pro, Tru Scan), including automation platforms to facilitate data transfer.
• Experience collaborating with multidisciplinary teams, stakeholders, and vendors to define requirements, assure timely software/equipment integration, and serve as a liaison between business users, validation, and IT teams.
• Willingness to quickly relocate and work onsite in North Chicago.
• Experience with laboratory instrument automation projects and GMP/GLP environments considered a plus.

Tek Wissen® Group is an equal opportunity employer supporting workforce diversity.