SAP Customer Master Data & Analytics

Customer Master Data & Analytics Analyst

Within the Finance Shared Services organization, this role supports the Order to Cash process by executing data governance, data quality and operational standards for customer master data across SAP S/4

HANA and integrated systems.

This analyst works closely with business, finance and technology stakeholders to ensure customer master data is accurate, compliant and maintained on time in order to support OTC execution, regulatory requirements and reliable reporting. The analyst contributes to continuous improvement, supports analytics and reporting activities and drives process consistency and operational efficiency within the customer master data domain.

• Perform DSP reviewer activities by validating customer master data for accuracy, completeness and compliance, reviewing supporting documentation, and approving or rejecting requests per governance and OTC process standards.
• Maintain customer master data through bulk updates in line with governance controls.
• Participate in global projects and initiatives across multiple functions and regions.
• Collaborate with business units and process experts to investigate and resolve customer master data issues.
• Apply data governance practices by maintaining data catalogs, enforcing business rules and supporting data quality standards across the processes.
• Manage customer license maintenance, validating DEA, SLN and HIN licenses against Med Pro and state regulatory websites.
• Apply AI tools responsibly to support analysis, reporting and documentation while adhering to data privacy and security standards.
• Design, develop and maintain Power BI reports, dashboards and interactive visualizations.
• Build data models, DAX calculations and custom measures to enable effective data analysis.
• Apply data visualization best practices to deliver intuitive, user‑focused reporting solutions.
• Identify opportunities to improve reporting, planning and analytics processes through continuous improvement.
• Write efficient SQL queries to manipulate, transform and analyze data from multiple sources.

• Prior experience in master data management within SAP or similar enterprise systems.
• 4+ years of experience in master data management, preferably within global or cross‑functional environments.
• Experience with SAP S/4
  
  HANA Customer Master Data and Global Trade Services.
• Hands‑on experience with SQL Server, including writing and optimizing complex SQL queries for data analysis and transformation.
• Strong experience developing reports and dashboards using Microsoft Power BI, including data modeling and visualization best practices.
• Strong communication skills with the ability to work effectively with both technical and non‑technical stakeholders.
• Ability to work independently and collaboratively in a fast‑paced, matrixed environment.

• Experience with SAP Analytics Cloud.
• Hands‑on experience with data governance or data stewardship platforms.
• Microsoft Power BI certification.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical, dental and vision insurance, and 401(k) to eligible employees. The role also provides eligibility to participate in short‑term incentive programs.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation and serving our community. Equal Opportunity Employer / Veterans / Disabled.