Desktop Support

Key Responsibilities

• Provide on-site technical support to end users, resolving hardware, software, and network-related issues.
• Respond to service requests and incidents via phone, email, or in person in a timely manner.
• Troubleshoot and support desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, image, and upgrade hardware and software as needed.
• Assist users with operating systems, productivity tools, and network connectivity issues.
• Document incidents, service requests, and resolutions within a ticketing system.
• Collaborate with IT teams on escalations, issue resolution, and project support.
• Provide guidance and basic training to users on IT tools, processes, and best practices.
• Maintain accurate inventory of IT assets and support device lifecycle management.
• Ensure adherence to security policies, compliance standards, and operational procedures.
• Support remote access tools, virtual environments, and collaboration platforms.
• Deliver professional, customer-focused support while maintaining strong communication with end users.

This is a Contract position based out of North Chicago, IL.

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Chicago, IL.

This position is anticipated to close on Jun 9, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.