Desktop Support Technician

Job Overview

Contract Desktop Support Technician based in North Chicago, IL. Pay: $20–$25/hr.

• Respond promptly to service requests and incidents via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and upgrade hardware and software according to client standards.
• Assist users with application problems, operating systems, and network connectivity.
• Document all support activities, solutions, and updates in the ticketing system.
• Collaborate with other IT staff for escalated issues and project implementation.
• Provide guidance and training to users on IT policies, procedures, and best practices.
• Maintain inventory of IT assets and ensure compliance with security protocols.

• High school diploma or equivalent; associate or bachelor's degree in information technology or related field preferred.
• 1–3 years of experience in technical support or IT helpdesk roles.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware.
• Strong problem‑solving skills and ability to work independently.
• Excellent interpersonal and communication skills.
• Customer service‑oriented attitude with attention to detail.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• 3–5 years of Desktop Support experience in a corporate environment.
• Broad knowledge of Windows OS, Active Directory, Microsoft Office 365, One Drive.
• Experience with PC imaging tools (SCCM, MECM, Autopilot, etc.).
• Experience with Mobile Device Management (MDM) tools (Intune, Jamf, Ivanti, Air Watch).
• Experience using remote desktop tools like Bomgar/RDP.
• Experience supporting virtual meeting tools; preferably MS Teams.
• Experience with Service Now ticketing system.
• Strong customer service orientation and adaptive, flexible problem‑solving skills.
• Effective verbal and written communication skills.

• Ability to lift and move computers, monitors, and other equipment up to 25 lbs.
• Work may require walking between offices, kneeling, or crouching to access equipment.
• Standard business hours.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Position anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.