Senior ServiceNow Architect

Abb Vie is a global biopharmaceutical company that discovers and delivers innovative medicines and solutions designed to solve serious health issues today and address the medical challenges of tomorrow. Our impact spans key therapeutic areas, including immunology, oncology, neuroscience, and the Allergan Aesthetics portfolio.

As a discipline expert and technical leader, you will drive functional performance by designing and implementing enterprise technology solutions that enable and accelerate delivery of new or improved products and services. You will act as a technical leader at group, department, and cross‑functional levels, managing Technology, Solution, and System architectures and ensuring alignment with Enterprise Architecture standards.

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, Service Now, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short‑ and long‑term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi‑year roadmaps and project plans, supporting proactive identification of risks and opportunities.

• Bachelor’s degree or equivalent education in Science or Technology‑related field plus 9 years of experience;
  Master’s degree or equivalent education in Science/Technology or Pharma
  
  D or equivalent education plus 8 years of experience;
  PhD in Science / Technology or related field plus 4 years of experience.
• Strong Service Now technical background in enterprise systems and solution architecture, preferably in regulated environments.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation.
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long‑term sustainability.
• Proven ability to influence and collaborate with senior stakeholders and cross‑functional teams.
• Experience working in regulated environments with security and compliance considerations.
• Strong leadership, communication, and mentoring skills.

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.

This range may be modified in the future.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

This job is eligible to participate in our long‑term incentive programs.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer / Veterans / Disabled.

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