Mobility Technician

This role supports global rollouts of Windows 11 and Intune across the organization.
The position is primarily focused on mobility support (iPads, iPhones, and Android devices) rather than traditional desktop support, with a strong emphasis on mobile device refresh initiatives and Intune migration activities.

Position Overview

The Level 2 Mobility Technician is responsible for diagnosing and resolving both software and hardware issues that are escalated through service management tools. This includes supporting mobile operating systems (iOS, Android), mobile devices, and various applications.
The technician will serve as a primary point of contact for mobile device support, assisting users via phone, email, chat, in-person interactions, or remote sessions.

Key responsibilities include:

• Taking ownership of assigned incidents from start to resolution
• Performing root cause analysis and implementing both short-term fixes and long-term solutions
• Escalating complex issues to other teams when appropriate
• Accurately documenting all work within service management systems
• Ensuring timely completion of tickets while meeting service level agreements and customer satisfaction expectations
• Contributing to and maintaining knowledge base documentation to improve first-call resolution and enable self-service

This role works collaboratively with Level 1 Service Desk teams, peers, and engineering groups to support consistent processes and a strong user experience. The technician may also provide on-call or advanced support when required and must follow all corporate policies related to compliance, security, and technology use.

Top Skills

• Level 2 mobility support experience with iPads, iPhones, and Android devices
• Experience working with mobile carriers (e.g., AT&T, Verizon)
• Experience supporting corporate-managed devices using a mobile device management (MDM) platform (such as Intune, Mobile Iron, or similar)
• Strong troubleshooting and problem-solving skills
• Customer-focused mindset with excellent service orientation
• Strong verbal and written communication skills

Preferred (Nice-to-Have)

• Experience in a corporate IT environment
• Experience supporting remote or field-based users
• Familiarity with Service Now or similar ticketing systems
• Exposure to telecom expense management (TEM) tools (e.g., Tangoe, MDSL, Asignet)
• Experience with mobile device platforms such as Intune, Mobile Iron, or Ivanti
• Familiarity with Apple Device Enrollment Program (DEP) or Apple Business Manager

Work Environment

• Combination of independent ticket ownership and collaborative team support
• Responsible for managing assigned work while partnering with team members to ensure standardized processes and consistent user experience

Schedule

• Monday-Friday, 8:00 AM - 5:00 PM CST (1-hour lunch)
• Occasional limited overtime (typically less than 2 hours per week, depending on workload)

Location & Travel

• Onsite role (Lake County location)
• No travel required

Skills Summary

• Mobility support
• iOS / Android
• iPads / smartphones
• Intune / MDM
• Apple Business Manager
• Mobile device lifecycle support

Job Type & Location
This is a Contract position based out of North Chicago, IL.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in North Chicago,IL.
Final date to receive applications
This position is anticipated to close on Jul 1, 2026.

About TEKsystems

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