Specialist, IT Infrastructure

• Compensation: USD 75,000 - USD 142,500 - yearly

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us  .

The IT Infrastructure Specialist is responsible for engineering and supporting modern endpoint management solutions with a focus on Microsoft Intune and macOS platforms. This role enables a secure, compliant, and seamless end-user experience by delivering automated, cloud-managed endpoint capabilities aligned to Abb Vie’s modern workplace strategy.

The position plays a key role in advancing

Intune-first endpoint management, strengthening macOS platform maturity, and improving endpoint health, compliance, and user experience across the enterprise.

• Support theend-to-end lifecycle of endpointsacross Windows and macOS, including provisioning (Autopilot / Apple Business Manager), configuration, patching, application delivery, and retirement
• Maintain Intune-based device management policies, including compliance policies, configuration profiles, update rings, and application deployment
• Support macOS endpoint management using
  
  Intune, ensuring alignment with enterprise standards and roadmap toward unified management
• Maintainstandardized endpoint baselines, including security hardening, encryption, and configuration aligned with Conditional Access and compliance requirements (e.g.,GxPwhere applicable)
• Supportautomation-first solutions using scripting (Power Shell, Bash/Zsh) to streamline provisioning, configuration, and issue remediation
• Troubleshootidentity-driven access controls, including Azure AD, Conditional Access, device compliance, and M365 client configuration
• Provide escalation support for complex endpoint issues, performingroot cause analysis and implementing long-term fixes to reduce repeat incidents
• Leverage endpoint analytics and monitoring tools (e.g.,Nexthink, Intune reporting) to improve device health, performance, and user experience
• Collaborate with Security, Identity, Network, and Application teamsto ensure endpoint solutions meet enterprise security, compliance, and usability standards
• Maintain clear and concisetechnical documentation, including runbooks, standards, and knowledge articles; support knowledge transfer to Service Desk and Tier 2 teams
• Track and improve endpoint KPIs such asdevice compliance, patch success rates, encryption coverage, software deployment success, and MTTR
• Contribute to roadmap execution byidentifyingopportunities to simplify tooling, reduce legacy dependencies, and accelerate Intune adoption

Required:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience
• 4+ years of experience in endpoint engineering, desktop engineering, or modern device management
• Hands-on experience with Microsoft Intunefor device configuration, compliance, and application deployment
• Experience supportingmacOS endpoints in an enterprise environment, including lifecycle management and troubleshooting
• Experience with Apple Business Manager (ABM) and macOS provisioning workflows
• Strong troubleshooting skills across OS, application, identity, and connectivity issues
• Experience with Azure AD / Entra , including Conditional Access and device compliance concepts
• Scripting/automation experience (Power Shell, Bash, or shell scripting)
• Familiarity with ITSM processes (incident, problem, change management)
• Strong communication and documentation skills

Preferred:

• Experience with
  
  JamfProand integration with Microsoft Intune (coexistence or migration scenarios)
• Experience implementing or supporting
  
  Zero Touch provisioning(Windows Autopilot and macOS enrollment)
• Familiarity withendpoint security controls(encryption, EDR, compliance posture) in Intune-managed environments
• Experience with Nexthink or endpoint analytics toolsfor user experience and performance monitoring
• Experience in regulated environments (e.g.,GxP) with audit-ready configurations
• Experience contributing to Intune migrations, tenant standardization, or legacy tool decommissioning

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.

This range may be modified in the future.

We offer a comprehensive package of benefits…