Director, IT Service Continuity

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In, Facebook, Instagram, X and You Tube.

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology, and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In, Facebook, Instagram, X and You Tube.

The Director, IT Service Continuity provides enterprise wide strategic leadership and governance for Abb Vies IT Service Continuity, IT Crisis Management, and IT Business Continuity capabilities. This role is accountable for defining strategy, setting policy, and ensuring execution of continuity and crisis management practices that protect Abb Vies business critical services and support uninterrupted operations globally. The Director partners with senior technology and business leaders to anticipate and mitigate enterprise risk, ensure regulatory and audit defensibility, and continuously mature Abb Vies resilience posture.

This role balances strategic oversight and executive decision support with operational leadership, ensuring Abb Vie can effectively withstand, respond to, and recover from major IT incidents and crisis events. As the functional head of Service Continuity, the Director aligns people, processes, and enabling technologies to deliver a cohesive, riskbased resilience framework across infrastructure, applications, suppliers, and business operations.

• Define, own, and govern Abb Vies IT Service Continuity and IT Crisis Management strategy, policies, and standards.
• Establishenterpriselevelframeworks, operating models, and accountability structures that integrate service continuity, business continuity, disaster recovery, risk management, and crisis response.
• Drivelongtermcapability maturity through roadmap development, investment prioritization, and performance measurement.
• Identify and champion opportunities to enhance Service Continuity, Crisis Management, and Recovery capabilities through process optimization, automation, and responsible use of AIenabled solutions, in alignment with Abb Vie standards and enterprise technology strategy.

• Provideexecutiveleveloversight, coordination, and decision support during IT crises and major incidents, including escalation guidance andriskinformedrecommendations.
• Serve as a trusted advisor to senior technology and business leadership on resilience, availability risk, and recoverytradeoffs.
• Represent IT Service Continuity in executive, risk, and compliance forums as required.

• Provide senior leadership oversight and strategic direction for Abb Vies global Incident Command Center (ICC) supporting 24x7x365 Major Incident Management.
• Partner with the Associate Director (ICC Team Lead) to ensure operational excellence, workforce readiness, succession planning, and continual service improvement.
• Ensure the ICC operating model aligns with ITSM practices and enterprise resilience objectives.
• Provide governance and strategic oversight for IT Event Management practices, ensuring alignment with Major Incident Management, Crisis Management, and Service Continuityobjectives, including clear escalation thresholds, integration points, and performance expectations.

• Oversee theriskbasedassessment of applications and systems, including business criticality classification and resilience requirements.
• Provide executive oversight for disaster recovery strategy, testing, remediation, and risk acceptance decisions forbusinesscriticaltechnologies.
• Ensure continuity and recovery strategies are aligned with business impact, regulatory expectations, and enterprise risk tolerance.

• Establish and oversee governance forthirdpartysupplier continuity and disaster recovery posture, in partnership with procurement, supplier risk, and legal teams.
• Ensureriskbasedcontinuity requirements are defined, assessed, and tracked for material suppliers.

• Provide leadership oversight for IT Business Continuity and Disaster Recovery responses to internal, external, and regulatory audits.
• Ensure evidence, reporting, and…