Service Engineer, Analytical Instrumentation

Purpose

The Analytical Instrument Service Engineer supports a diverse range of laboratory environments by providing expertise in the installation, maintenance, and repair of advanced scientific instruments such as high-performance liquid chromatography (HPLC), gas chromatography (GC), and mass-spectrometry systems. The role requires continuous learning to keep pace with evolving laboratory equipment and technologies. Under guidance from managers, specialists, and engineers, the technician rapidly develops the skills needed to deliver exceptional service and support.

Beyond technical mastery, the position is responsible for comprehensive service and customer relationship management, diagnosing instrument issues, performing preventive maintenance, and qualifying chromatography systems. Success relies on strong communication, creativity, and a customer‑focused problem‑solving approach to keep laboratory operations efficient and help customers achieve scientific goals.

• Develop and maintain up‑to‑date technical skills and expertise in the installation, maintenance, calibration, and repair of analytical lab instrumentation such as HPLC, GC, and mass‑spectrometry systems.
• Diagnose and resolve instrumentation performance issues via troubleshooting, repairs, and preventive maintenance.
• Coordinate problem resolution with cross‑functional groups and external suppliers to expedite services and repairs.
• Advise customers on preventive maintenance and system configurations to improve performance and minimize downtime.
• Review technical documentation, analyze reports, and recommend corrective actions as needed.
• Use computerized maintenance management systems (CMMS) to track service requests and document activities.
• Train peer technicians on equipment use, maintenance, calibration, and troubleshooting.
• Maintain compliance with company policies, including internal department, quality system, and health and safety policies.
• Meet customer expectations, maintain relationships, and provide follow‑up plans.
• Other responsibilities and duties as assigned.

• Bachelor’s degree or higher in a science‑related field (e.g., Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering, Biology) highly preferred; equivalent education, training, or experience will be considered.
• Associate’s degree or high school diploma/GED with 5+ years of directly relevant experience may be acceptable.
• 3+ years of hands‑on experience with analytical instrumentation, such as spectrophotometers, chromatography systems (LC, GC, HPLC/UPLC, SFC), and mass‑spectrometry systems.
• Eagerness to learn and keep pace with new technologies and laboratory solutions.
• Ability to communicate effectively with diverse audiences and address specific customer needs.
• Personal integrity and commitment to quality.
• Effective time management and ability to prioritize service requests.
• Advanced troubleshooting and analytical problem‑solving abilities.
• Ability to produce clear and concise documentation.

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and the Company may ultimately pay more or less than the posted range.
  
  This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs.

All your information will be kept confidential according to EEO guidelines. Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer, Veterans, Disabled.