Retail Sales Specialist

PLEASE NOTE THIS IS A 5 MONTH CONTRACT (possibility to extend) LOOKING FOR TEAM INCLUDING ASSISTANT STORE MANAGER Company Description

Marfa Stance is a modern luxury apparel brand that challenges disposable consumption by creating modular, Italian-made garments and buildable accessories designed for long-term wear. The collection focuses on continuity and versatility, enabling individuals to personalize their style through detachable hoods, collars, and liners that adapt across seasons and climates. Each piece is intentionally sustainable, produced in limited quantities with responsibly sourced and recycled fabrics from Italy and Japan.

The brand invites creative self-expression without rules, emphasizing durability, individuality, and a life-long, uniquely personal style statement.

The Retail Sales Specialist is a full-time, on-site role based in Plaza del Lago, Wilmette, Illinois. This position is responsible for welcoming customers, offering personalized styling advice, and guiding them through Marfa Stance’s modular garments and accessories to create customized looks. Day-to-day tasks include delivering exceptional customer service, explaining product features and sustainability attributes, processing sales and returns, maintaining visual merchandising standards, and ensuring the store environment reflects the brand’s aesthetic.

The Retail Sales Specialist will also handle inventory checks, restocking, and support in-store events or trunk shows. Collaboration with the store team to meet sales targets and gather customer feedback to inform future collections is an important aspect of this role.

• Candidates should possess strong Retail Sales skills, including previous experience in premium or luxury retail environments.
• Candidates should possess excellent Customer Service and Interpersonal Skills to build rapport, foster loyalty, and create inclusive in-store experiences.
• Candidates should possess effective Communication skills to clearly explain product features, styling options, and brand values.
• Candidates should possess solid Product Knowledge capabilities, with the ability to learn and convey details about modular design, fabrics, and garment construction
• Additional beneficial qualifications include a passion for fashion and sustainability, comfort working with POS systems (SHOPIFY), basic sales reporting skills, reliability in time management
• Prior experience in clientelling and familiarity with Chicago HNWI clientele preferences is highly advantageous