Associate Banker

Position Overview

Part‑time role (approx. 20 hours per week) at 4531 N Broadway, BMO Retail Banking Sales & Service. Responsibilities include delivering exceptional service, identifying customer needs, providing advice, collaborating with branch partners, and supporting operational activities.

• Deliver exceptional service to BMO customers and prospects.
• Identify customer needs; provide advice and guidance regarding financial solutions best suited to customers.
• Collaborate within the branch and with BMO partners to deliver desired customer experience and achieve business objectives.
• Act as a lobby leader: greet customers, offer digital and self‑serve options, conduct client conversations, recommend alternative banking channels, and provide personal banking and investment advice.
• Meet transaction‑based needs with seamless execution.
• Review customer profiles and engage in needs‑based conversations to identify opportunities and address everyday banking, plans, and credit card needs.
• Contribute to branch business results and overall customer experience.
• Support operational activities such as inventory management, escalated service requests, follow‑up on customer applications, filing, opening and closing activities.
• Integrate marketing promotions and programs into customer conversations to provide strategic advice.
• Maintain accuracy and completeness of work information; take initiative to find creative approaches and continuously improve customer experience.
• Participate in multiple branches or channels as market needs require; schedule may vary week to week.
• Follow risk and compliance processes and policies to safeguard customers’ assets, maintain privacy, and act in best interest.
• Stay current on financial services marketplace, legal and regulatory environment, and ethical requirements.
• Identify and report suspicious activity related to money laundering, and comply with regulatory and jurisdictional requirements.
• Complete complex, diverse tasks within given rules/limits; analyze issues, determine next steps, and elevate as necessary.

• Typically 1–2 years of relevant experience and/or certification in related field, or equivalent combination of education and experience.
• Canada only:
  Registration to sell investment products completed or in progress (must be completed within 12 months).
• Confidence and experience using social media, tablets, smartphones, online tools, and applications.
• Some experience in consultative customer service or sales roles with a drive to deliver a personal customer experience.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers and delivering a personal customer experience.
• Focus on results and ability to thrive in a consultative sales and team‑based environment.
• Resourceful self‑starter with courage and confidence to approach customers.
• Readiness to collaborate and work in various capacities as part of a team.
• Strong interpersonal skills; ability to build rapport and connections with customers.
• Aptitude for listening, problem solving, and responding flexibly and creatively to new challenges.
• Good verbal and written communication skills.
• Good organization, collaboration/team skills, analytical and problem‑solving skills.
• Basic specialized knowledge.

Salary: $41,714.00 – $50,500.00 (salaried). Salaries are prorated for part‑time roles based on hours regularly worked. Pay may include commission structure and performance‑based incentives. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. For more details, see

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please e‑mail

09/24/2026