Case Manager – Youth Services Team Up; Bilingual; Grant Funded

About Us

For over 46 years, A Safe Place has been a beacon of hope in Lake County, empowering survivors of domestic violence and human trafficking to rebuild their lives. Join our mission to provide safety, foster independence, and create brighter futures.

As part of our team, you’ll transform lives daily—whether by directly supporting survivors or building the systems that sustain our work. Together, we create a resilient community where every survivor finds hope, safety, and the strength to thrive.

The Bilingual,
Team Up Case Manager provides trauma-informed direct services to youth and families impacted by gun violence in the Waukegan-North Chicago Corridor. This position ensures that residents at high risk of emotional, physical, educational, and behavioral challenges are connected to holistic wraparound resources. Through intake assessments, individualized case plans, and counseling, the Team Up Case Manager supports emotional healing and positive development, serving as a critical link between families, service providers, and A Safe Place’s mission to build a violence‑free society.

This position is perfect for compassionate professionals who are passionate about youth development and committed to breaking cycles of community violence. If you’re energized by field‑based work, motivated by impact, and skilled at navigating trauma with care and cultural humility, this role was made for you.

• Education:
  
  Master’s degree in social work, counseling, or a related field required. OR a bachelor’s degree with relevant experience may be considered
• Experience:
  
  1–2 years of direct case management or counseling with youth exposed to violence, trauma, or systemic barriers
• Language:
  Bilingual in English and Spanish preferred; additional languages are a plus.
• Licensure/Certification:
  Must complete all agency‑required training post‑hire (e.g., 40‑Hour Domestic Violence, IM+CANS).

• Youth development, wraparound services, and community engagement models
• Harm reduction, public health models, and violence intervention frameworks
• Domestic violence response models and systems of care for high‑risk youth and families
• Local gang dynamics, firearm‑related risk factors, and the community landscape of North Chicago and Waukegan
• Stakeholder coordination, coalition‑building, and multi‑agency collaboration best practices
• Community‑based resources, referral networks, and local/state agency systems collaboration
• Case management systems, documentation standards, and grant reporting requirements (especially DHS REIMAGINE TIBHS)
• Confidentiality laws, HIPAA compliance, and mandatory reporting obligations

• Case planning, individual/family counseling, and resource navigation
• Trauma‑informed engagement and de‑escalation
• Plan and lead events, public presentations, and outreach activities
• Conduct comprehensive client assessments and develop individualized service plans
• Build rapport and maintain trust with high‑risk individuals and families
• Deliver effective crisis intervention, conflict resolution, and de‑escalation support
• Coordinate multi‑agency care plans and community‑based service referrals
• Communicate clearly and professionally with youth, families, partners, and funders
• Accurately document case progress, services delivered, and grant‑related data
• Proficient in Google Suite, Microsoft Office, Outlook, Teams, and client tracking systems

• Respond swiftly and effectively to emergencies and crisis situations
• Prioritize and manage a high‑demand caseload while meeting shifting community needs
• Communicate consistently and professionally with diverse stakeholders
• Adapt to evolving circumstances, including outreach in high‑risk environments
• Maintain empathy and professional boundaries in emotionally intense situations
• Think critically and solve problems under pressure
• Stay engaged and resilient in physically and emotionally demanding contexts
• Remain flexible with variable schedules, including evenings and occasional weekends

• High emotional intelligence in navigating sensitive conversations
• Demonstrate cultural…