Nursing Home Clerk​/Front Desk Concierge

Job Details

Job Location:

Watford City, ND 58854
Position Type:
Full Time
Education Level: High School
Nursing Home Front Desk Clerk/Concierge (GSH)

The Nursing Home Clerk serves as the first point of contact for residents, families, visitors, and staff. This role handles providing exceptional customer service, managing front desk operations, checking facility access, and supporting daily administrative needs. The Clerk plays a key role in ensuring a safe, welcoming, and professional environment.

• Answer and route incoming phone calls in a prompt, courteous, and professional manner.
• Greet and help residents, families, and visitors; provide directions and general information.
• Monitor security cameras and facility entry points; ensure doors are secured appropriately.
• Manage visitor check-in/check-out procedures and keep visitor logs as needed.
• Coordinate and complete routine errands (internal and external) as assigned.
• Communicate effectively with nursing staff and leadership about visitors or safety concerns.
• Provide administrative support including filing, data entry, and basic office tasks.
• Maintain a clean, organized, and professional front desk area.
• Help with residents and family inquiries, ensuring a positive experience.
• Respond appropriately to emergencies by notifying the proper personnel per protocol.

This position is based in a nursing home setting and requires frequent interaction with residents, families, visitors, and staff. The role may involve sitting for extended periods, as well as occasional walking within the facility.

Full-time or part-time positions available. May include evenings, weekends, and holidays based on facility needs.

• Physical Requirements:
  
  Ability to sit or stand for extended periods.
• Ability to run office equipment (phone, computer, copier). Ability to move throughout the facility as needed.
• High school diploma or equivalent required.
• Prior experience in customer service, healthcare, or administrative support preferred.
• Effective communication and people skills.
• Ability to multitask and remain composed in a demanding environment.
• Basic computer skills (Microsoft Office, email, etc.).
• Strong diligence and situational awareness.

• Customer Service Excellence
• Professionalism and Reliability
• Communication and Teamwork
• Problem Solving and Judgment
• Confidentiality and Discretion

McKenzie Health is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, color, sex, disability, national origin, race, religion, or veteran status.