Concierge IL

Job description

GENERAL

SUMMARY:

The Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned.

• Open and close the front desk and properly secure all files, keys, and equipment in the office area.
• Communicate to appropriate parties promptly and clearly all messages and material directed to them through the business office.
• Accept and record, as directed, payments, reservations, appointments, cancellations, and the like.
• Confirm scheduled transportation and event registration with residents.
• Receive all persons who enter the Community in a courteous manner, inform, guide, direct, or otherwise assist residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
• Overnight Concierge/Security:
  Deliver newspapers to the resident’s apartments and collect trash from IL apartments.
• Must have a flexible schedule.

Other duties will be assigned as needed.

• High School graduate preferred.
• Ability to communicate efficiently in English using proper grammar in a pleasant manner.
• Typing and experience with Microsoft Office software.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.

• Physical effort is minimal.
• Seventy-five percent of the workday is spent sitting, standing intermittently, and bending.
• Must be able to lift and carry up to twenty pounds. Requires manual coordination to operate switchboard, computer, and other business equipment.
• Requires continuous mental and visual attention to diversified operations.
• Must be able to function efficiently despite distractions and interruptions.
• Communicates orally and/or in writing with residents, coworkers, families, and general public.
• Overnight Concierge/Security:
  Must be able to push and pull cart & trash bin.