Secretary​/Receptionist​/Cashier; Internal

Job Title:

Secretary/Receptionist/Cashier

Department/

Location:

Business/New Town Office

Reports to:

CSR/Receptionist Supervisor

Position Type:
Full-Time

Indirect Supervision:
This position may work with all employees at all levels across the organization and will interact with members on a daily basis. Professionalism is required at all times.

Job Summary:

This position serves as the point of contact for the Cooperative, providing professional, courteous, and informed member relations to all members, visitors, and callers. The role is responsible for ensuring a positive member experience by accurately directing inquiries, taking messages, and providing administrative support. The position also assists other departments as needed.

Essential Duties and Responsibilities:

• Serves as the primary receptionist by greeting and directing members, visitors, and employees in a professional manner and supporting communication through telephone, email, and other electronic means.
• Provides front office and administrative support to include member services, account processing, application handling, and general communication of Cooperative policies and procedures.
• Assists with member services, including answering general member inquiries, account member portals, calling members as directed and researching and responding to member questions.
• Maintain the confidentiality and security of member information in accordance with company policy.
• Handles and distributes incoming mail and answering correspondence as needed.
• Processes payment and financial transactions, including member payments, mail payment, kiosk assistance, cash handling, and preparation of bank deposits.
• Maintains lobby operations by monitoring activity, ensuring proper appearance and supply levels, and directing individuals to appropriate personnel or locations.
• Performs document management and recordkeeping while ensuring confidentiality of sensitive information.
• Must maintain consistent on-site attendance during established business hours (8:00 a.m. to 5:00 p.m.) to ensure operational coverage.
• Provides back-up support for all MWEC locations when needed to ensure lobby coverage.
• Performs other duties as assigned to support Cooperative objectives.

Required Knowledge/Skills/Abilities:

• Knowledge:
  • Knowledge of corporate policies and procedures.
  • Knowledge of safety and emergency procedures related to lobby operations (e.g., May Day procedures).
  • Understanding of document management and filing systems.
  • Basic knowledge of financial processing (payments, deposits, cash handling procedures).
  • Basic knowledge of clerical and office procedures.
  • Familiarity with office equipment and multi-line telephone systems.
  • Working knowledge of confidentiality requirements for member and organizational information.
• Skills:
  • Typing and data entry skills.
  • Proficiency with computers and standard office software.
  • Strong interpersonal, customer service, and verbal and written communication skills.
  • Strong organizational, prioritization, and time management skills with the ability to handle multiple tasks and interruptions.
  • Cash handling and basic bookkeeping skills.
• Abilities:
  • Demonstrates sound judgment, professionalism, and effective decision-making.
  • Ability to organize, prioritize, and manage multiple responsibilities with minimal supervision in a fast-paced environment.
  • Ability to multitask effectively, maintain accuracy, and pay close attention to detail in financial, administrative, and documentation tasks.
  • Ability to interact professionally and effectively with employees, members, visitors, and the public.
  • Ability to remain aware of lobby conditions and respond appropriately.
  • Proficient with Microsoft Office Suite or related software.

Qualifications:

• Experience:
  • One year of general office experience is preferred, but not required.
• Education and
  
  Certifications:
  • High school diploma or equivalent
  • Ability to obtain Notary Public commission.
  • Driving is required. Must possess and maintain a valid driver's license that meets the company driving standards and successfully pass a motor vehicle record (MVR) check.

Physical Requirements /

Working Conditions:

• This position is primarily office-based and involves regular use of…