Administrative Assistant Customer Support Specialist

RSR Human Service Zone Hiring:
Administrative Assistant Customer Support Specialist – Forman, North Dakota

This position is open to current RSR Human Service Zone Team Members only.

RSR Human Service Zone partners with the Department of Health and Human Services to deliver exceptional human service programs. The Administrative Assistant Customer Support Specialist will provide administrative support in the Economic Assistance Department, including front desk coverage, billing, application processing, and serving as a liaison between county, zone, and DHHS fiscal operations.

• Front desk coverage and direct public interaction.
• Process billing for services.
• Receive, screen, and upload economic assistance applications.
• Maintain detailed records subject to frequent audits.
• Collaborate with staff and external partners to manage fiscal operations.

• Associate's degree with emphasis in office-related functions or customer service, plus one year of experience; OR
• High school diploma or equivalent and 3 years of customer service-related experience; OR
• High school diploma or equivalent and 3 years of bookkeeping experience.

• Strong verbal and written communication skills.
• Computer literacy and ability to work with multiple software and database applications.
• Attention to detail and effective time management.
• Empathy and team‑player mentality.

• Robust medical, dental, and life insurance coverage.
• Excellent retirement package.
• Ten paid holidays.
• Earned annual leave and sick leave days.

This position requires in‑office presence; not eligible for telecommuting.

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability. The State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23‑12‑10.