Customer Service Representative

Position: Customer Service Representative

Location: Broome/Tioga Float

Job :

# of Openings: 1

Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.

• Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
• Sells treasurers’ checks, money orders, etc.
• Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
• Responds to and follows through on customer inquiries in a timely and professional manner.
• Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
• Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans
• Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
• Produces accurate work documentation impacting other internal departments as well as external customers.
• Balances the vault and ATM machine(s).

• Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
• Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Participates as necessary to ensure that the offices’ daily responsibilities are met.
• Ensures supplies are replenished in a timely manner.
• Promotes a positive team environment by exhibiting the Banks Core Values.
• Performs other duties as assigned.

Job Specific Knowledge, Skills & Abilities:

• Exceptional customer service and interpersonal skills
• Ability to read, write and speak English effectively; effective communication skills
• Ability to perform basic math (add, subtract, multiply, divide)
• Proficient eye-hand coordination and manual dexterity
• Proficient ten-key skills and data entry skills
• Attention to detail and accuracy skills
• Ability to prioritize, organize and multi-task
• Ability to continually increase work speed while maintaining accuracy
• Ability to maintain use of discretion
• Ability to operate various office machines
• Ability to lift approximately fifty (50) lb of coin.
• Knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products
• Ability to recognize customer product and services needs; basic sales skills
• A high school diploma or equivalent required
• 6-12 months related experience normally preferred (Retail sales, customer service and cash handling)
• Completion of the Principles of Banking course between the first and third year of employment

Fostering company culture is a journey and is a vital component in achieving success. The goal of developing an inclusive and diverse company culture is to help our employees and customers do extraordinary things. We believe that it’s our ability to work together that makes our dreams believable and achievable.

The employment policy of Tioga State Bank is to provide equal opportunity to all persons. Tioga State Bank, therefore, has made a commitment to equal employment opportunity through a positive and continuing affirmative action program. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status or any other Federal or State legally-protected classes.

Tioga State Bank will recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, sex,…