Customer Service Representative

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Are you someone who enjoys tackling operational and logistical challenges? Do you always strive for ultimate customer satisfaction? And are you known for your commitment, responsibility, and ownership? Then we are looking for you!

As a customer service representative, you are the first point of contact for our customers in Venlo. You ensure that inquiries, orders, and complaints related to storage and transport are handled accurately. You contribute to a smooth operation of processes. You’re on it.

How do you do this? By applying your knowledge of operational and logistical processes to ensure the correct data and planning are available for incoming goods, order processing, and outgoing shipments within our warehouse. You monitor the pick and pack process, identify any potential issues, and communicate with customers and carriers to resolve them. You achieve this by:

• Continuously monitoring the pick and pack process through our warehouse management system and coordinating with the customer;
• Identifying issues and informing customers in a timely manner about potential delays or changes;
• Acting as the operational point of contact for assigned customers and internal teams;
• Handling customer complaints and, if necessary, escalating them to the appropriate departments.

• Strong passion for your work and know how to easily inspire your colleagues. The transport and logistics sector is where you feel completely at home;
• Some previous experience in a similar role, such as a customer contact employee, customer service representative, or a similar position;
• A customer‑focused approach comes naturally to you. Additionally, you are quick to adapt to new systems and have excellent communication skills;
• Strong command of both Dutch and English, both spoken and written.

It all counts for this vacancy of customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

• A salary according to the DSV Contract Logistics CAO;
• A professional and informal working environment where your voice matters;
• 24 vacation days, 4 additional leave days (ADV), and 8% holiday pay;
• An attractive pension scheme, with part of it being premium‑free and your contribution set at 5%;
• Access to knowledge and training through our DSV Academy, enabling you to grow and shape your career path.

Send your resume with motivation or leave your details and we will contact you.

Our corporate recruiter Xavier Pellaers answers all your questions via  or

We will only contact you via our official company email addresses (e.g.,  or ) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.