DMC Manager Duty

Position: DMC Manager on Duty (Full-Time)
Location: Hankinson

SUMMARY:

The Manager on Duty serves as the senior operational leader for their assigned shift and oversees all departments, team members, policies, and procedures to ensure efficient, compliant property-wide operations. This position provides immediate leadership support across the organization, addresses guest relations matters, authorizes complimentary items in accordance with established guidelines, and makes time-sensitive management decisions necessary to maintain service standards, operational continuity, safety, and regulatory compliance within the scope of their authority.

Direct Reports: All DCM team members on their assigned shifts except department heads and above

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED required
• Extensive knowledge of all areas of gaming
• 3-5 years of leadership experience in casino, hospitality, hotel, or gaming operations
• Minimum of five (5) years of experience in tribal gaming

Preferred:

• Associate or Bachelor's degree
• CPR/First Aid Certificate
• Crisis Prevention or de-escalation training
• Serv Safe Certification

Skills Required:

• Strong conflict resolution, de-escalation , and verbal and written communication skills.
• Proven ability to motivate staff, inspire confidence, and assign duties fairly to support productivity.
• Flexible and adaptable when unexpected changes arise, with the ability to adjust leadership style to fit the
• Proficient in Microsoft Office and operational software systems.

Abilities

Required:

• Ability to manage multiple priorities independently with sound
• Strong guest service and relationship-building abilities.
• Ability to interpret and apply company policies and operational procedures.
• Must be able to obtain and maintain a Key Gaming License issued by the SWO Gaming Commission.
• Ability to work flexible schedules including weekends, holidays, and emergency situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees the entire operation in the absence of Department Managers and/or the General
• Handles all operational decisions during the assigned shift or contacts the appropriate Department Manager for guidance to resolve issues
• Ensures leadership visibility throughout the property through routine floor presence and operational
• Ensures exceptional guest service standards are maintained across all
• Ensures casino gaming operations comply with federal, state, and local laws and regulations, as well as organizational policies, procedures, and internal
• Coordinates communication between departments to maintain efficient property operations.
• Assists with emergency responses, medical incidents, guest disturbances, weather events, evacuations, and other operational
• Resolves guest and/or team member disputes according to applicable policies and regulations.
• Authorizes slot overrides for transactions over a specified
• Conducts inspection and verification of machines for jackpots over a specified
• Documents significant operational events, incidents, guest complaints, and shift activity through detailed MOD reports/logs.
• Maintains an adequate understanding of casino policies and procedures, departmental policies and procedures, Internal Controls, and Tribal Gaming
• Maintains confidentiality regarding sensitive operational and team member
• Assists with team member coaching, conflict resolution, and operational follow-up when necessary.
• Assist VIP guest interactions and high-profile events as
• Submits a written daily report to the General Manager.
• Performs all other duties as assigned by the General Manager.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls. The team member is occasionally required to reach with hands and arms, sit, climb or balance, and stoop, kneel, crouch, or crawl.

The team member is regularly required to stand for long periods of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The team member is regularly exposed to the risk of radiation (from computers), as a great deal of the workday is spent working on spreadsheets or inputting data into the computer system.

Office, gaming floor, and convention center environment including flashing lights, frequent loud noises, and…