DMC Manager Duty

Summary The Manager on Duty serves as the senior operational leader for their assigned shift and oversees all departments, team members, policies, and procedures to ensure efficient, compliant property-wide operations. This position provides immediate leadership support across the organization, addresses guest relations matters, authorizes complimentary items in accordance with established guidelines, and makes time‑sensitive management decisions necessary to maintain service standards, operational continuity, safety, and regulatory compliance within the scope of their authority.

Direct Reports: All DCM team members on their assigned shifts except department heads and above

• High School Diploma/GED required
• Extensive knowledge of all areas of gaming
• 3-5 years of leadership experience in casino, hospitality, hotel, or gaming operations
• Minimum of five (5) years of experience in tribal gaming

• Associate or Bachelor's degree
• CPR/First Aid Certificate
• Crisis Prevention or de‑escalation training
• Serv Safe Certification

• Strong conflict resolution, de‑escalation, and verbal and written communication skills.
• Proven ability to motivate staff, inspire confidence, and assign duties fairly to support productivity.
• Flexible and adaptable when unexpected changes arise, with the ability to adjust leadership style to fit the situation.
• Proficient in Microsoft Office and operational software systems.

• Ability to manage multiple priorities independently with sound judgment.
• Strong guest service and relationship‑building abilities.
• Ability to interpret and apply company policies and operational procedures.
• Must be able to obtain and maintain a Key Gaming License issued by the SWO Gaming Commission.
• Ability to work flexible schedules, including weekends, holidays, and emergency situations.

• Oversees the entire operation in the absence of Department Managers and/or the General Manager.
• Handles all operational decisions during the assigned shift or contacts the appropriate Department Manager for guidance to resolve issues.
• Ensures leadership visibility throughout the property through routine floor presence and operational oversight.
• Ensures exceptional guest service standards are maintained across all departments.
• Ensures casino gaming operations comply with federal, state, and local laws and regulations, as well as organizational policies, procedures, and internal controls.
• Coordinates communication between departments to maintain efficient property operations.
• Assists with emergency responses, medical incidents, guest disturbances, weather events, evacuations, and other operational emergencies.
• Resolves guest and/or team member disputes according to applicable policies and regulations.
• Authorizes slot overrides for transactions over a specified amount.
• Conducts inspection and verification of machines for jackpots over a specified amount.
• Documents significant operational events, incidents, guest complaints, and shift activity through detailed MOD reports/logs.
• Maintains an adequate understanding of casino policies and procedures, departmental policies and procedures, internal controls, and Tribal Gaming regulations.
• Maintains confidentiality regarding sensitive operational and team member information.
• Assists with team member coaching, conflict resolution, and operational follow‑up when necessary.
• Assists VIP guest interactions and high‑profile events as needed.
• Submits a written daily report to the General Manager.
• Performs all other duties as assigned by the General Manager.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk or hear, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls.

The employee is occasionally required to reach with hands and arms, sit, climb or balance, and stoop, kneel, crouch, or crawl. The employee is…