Group Events Manager

Description Summary/Objective

The Group Events Manager is responsible for the daily management of the group events team and the successful coordination, planning, and execution of group events. This role provides hands-on leadership to a team of group event coordinators by assigning work, monitoring priorities, supporting training, and ensuring consistent follow-through on client and event details. The Group Events Manager helps maintain high service standards, supports strong communication across departments, and ensures events are delivered accurately, efficiently, and with a customer-focused approach.

• Direct the day-to-day work of group event coordinators, including assigning incoming leads, event files, follow-up tasks, and client communications based on workload and event complexity.
• Hold regular one-on-one and team check-ins to review active groups, upcoming deadlines, service issues, and coordinator performance needs.
• Maintain a daily and weekly priority list for the department, track completion of event details, and follow up with coordinators to ensure deadlines are met.
• Manage coordinator schedules, office coverage, event-day assignments, and peak-season workload planning to ensure adequate support for group business.
• Review group invoices, deposits, billing instructions, and accounting documentation for accuracy before submission or final processing.
• Lead routine team meetings to review upcoming events, group arrivals, contract changes, operational concerns, and cross-department communication needs.
• Audit event files and coordinator notes to confirm contracts, room blocks, tickets, menus, payment terms, special requests, and internal communications are complete and up to date.
• Verify that final event details are distributed to lodging, food and beverage, ticketing, transportation, operations, and other affected departments within established timelines.
• Review coordinator communications and event plans for accuracy, professionalism, and consistency with service standards before key client deadlines.
• Handle escalated client concerns, missed deadlines, event changes, or service recovery needs and determine the appropriate next steps with leadership when needed.

• Ensure daily compliance with departmental policies and procedures while supporting clear communication between teams.
• Work with leadership to support group pricing, package details, and revenue-related processes as directed.
• Coordinate closely with the catering team to ensure event details are communicated clearly for execution.
• Collaborate with internal teams to align group event details, timelines, and operational needs.
• Maintain productive working relationships with internal partners, community contacts, and third-party vendors.
• Represent the organization professionally with clients, vendors, and community partners.
• Support department objectives by contributing to additional projects and responsibilities as needed.

• Partner with Sales Leadership to support group and convention opportunities by providing event coordination and operational input.
• Assist with site visits, client presentations, and proposal details for group business as needed.
• Provide input on event feasibility, staffing, logistics, and service delivery to support successful execution.
• Provide direct oversight of assigned complex group events to ensure smooth delivery and client satisfaction.
• Serve as the primary point of contact for assigned clients during the planning and execution phases.
• Ensure assigned events are executed according to brand standards, client expectations, and operational requirements.
• Identify opportunities to improve the guest experience and support incremental revenue within group business.
• Support post-event reviews by gathering feedback, identifying issues, and recommending process improvements.
• Maintain strong relationships with repeat and high-value clients to support retention and future business growth.
• Represent TRMF at selected industry events and networking opportunities as assigned. Travel as needed.

• Directly supervises the group event coordinator team, including daily work direction, workload balancing, coaching, and follow-up on event files and client deliverables.
• Manages onboarding, training plans, performance feedback, recognition, corrective action, and staffing recommendations for coordinators in collaboration with supervisor and Human…