Member Experience & Payments Specialist

Job Purpose

Provides superior service to our existing and/or prospective members both in person and over the phone with demonstrated professionalism. Assists members with a wide variety of financial needs such as processing deposits and withdrawals, cashing checks, transferring funds, cash advances, loan and credit card payments, and account maintenance. Opens new depository accounts. Explains, promotes, cross-sells or refers products and services.

• Promote the improvement of Dakota West Credit Union through quality member service, promotion of products, professionalism in conduct, and diligent work ethic.
• Perform basic paying and receiving functions including cashing drafts, handling deposits, share savings/checking withdrawals, loan and escrow accounts. Handle transactions efficiently and professionally. Balance cash in and out.
• Safeguard assigned cash/currency at all times: adhere to cash limits and dual‑control procedures as defined by policy. Balance currency and coin.
• Buy and sell cash internally to and from vault supply. Balance vault cash, prepare income and outgoing shipments.
• Use effective listening and observing skills to identify and resolve member needs. Handle member questions and problems efficiently.
• Spot sales opportunities and refer business consistently; cross‑sell other services whenever an opportunity arises.
• Open new depository accounts in accordance with state and federal regulations and internal policies.
• Maintain a working knowledge of Credit Union policies and procedures that apply to this position, including Bank Secrecy Act, Regulation CC, Regulation D, Regulation E, Bank Security, and applicable federal and state regulations.
• Process mail and night depository work, and process cash advances.
• Balance ATM and coin counter, prepare stop‑payment requests, and issue cashier checks, money orders, and gift cards.

Note:
Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

• Strong commitment to providing exceptional member service.
• High School diploma or equivalency.
• Computer skills including spreadsheets, word processing, and imaging systems.
• Strong communication and organizational skills.

• 1‑2 years cash‑handling experience.
• Knowledge of State and Federal banking regulations.

• Constantly required to sit, hear, talk, write, read, type, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention to detail.
• Constantly used/required abilities: mathematics, memory, reasoning, estimating, problem‑solving, and exercising judgment.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Constantly works with others, around others, and with members and the public. Works indoors, in confined areas, and is exposed to the risk of electrical shock.
• Frequently works around moderate noise. Must focus on tasks and members while hearing office machines, conversations, music, phones, etc., in a confined area.
• Infrequently works alone and near moving objects. Infrequently exposed to outdoor weather conditions.

Dakota West Credit Union 340 North Main Street
PO Box 1496
Watford City, ND 58854