Consumer Lending Manager

Consumer Lending Manager

North Star Community Credit Union Cavalier, North Dakota, United States

Make a Difference—One Member, One Loan, One Conversation at a Time

At North Star Community Credit Union, we don’t just process loans—we help people move forward in life. Every decision you make directly impacts a member’s goals, stability, and future. We’re looking for a hands‑on, people‑first lending leader who is energized by developing talent, driving performance, and delivering meaningful member outcomes.

If you thrive in a fast‑paced lending environment, love coaching others to succeed, and want your work to truly matter every day, this is your opportunity to step into a high‑impact leadership role and shape the future of consumer lending.

In this role, you’ll be a key driver of lending success—balancing hands‑on lending expertise with leadership, coaching, and strategic portfolio management.

• Mentor, coach, and train lending staff on consumer lending policies, procedures, and best practices
• Help team members build confidence, consistency, and strong production results
• Foster a culture of accountability, learning, and member-focused service excellence

• Manage complex consumer loans from start to finish, including interviewing, underwriting, approval, and closing
• Ensure every loan decision reflects sound credit judgment, accuracy, and compliance
• Support seamless, high‑quality member lending experience

• Monitor and analyze loan portfolio performance using a proactive, data‑driven approach
• Oversee delinquency management and ensure strong credit quality across the portfolio
• Ensure regulatory compliance and accurate reporting, including oversight of the Visa credit card portfolio
• Identify risks early and take action to protect members and the credit union

• Continuously evaluate lending products, policies, and procedures for improvement
• Recommend enhancements to improve competitiveness and member value
• Stay current on lending trends, emerging products, and competitor rates
• Partner with leadership to recommend rate and product adjustments

• Collaborate with marketing to support consumer loan promotions
• Work closely with core systems teams to ensure smooth daily lending operations
• Support continuous improvement across lending workflows and systems

• Lending staff feel supported, confident, and continuously improving under your guidance
• Loan decisions are accurate, compliant, and aligned with credit union standards
• Portfolio performance is strong, with proactive delinquency and risk management
• Members experience smooth, professional, and timely lending service
• Lending products and processes continuously evolve to meet member needs and market trends
• You are seen as a trusted leader, coach, and lending expert within the organization

• 5–8 years of experience in consumer lending or financial services
• Proven success in loan origination, underwriting, and portfolio management
• Strong knowledge of consumer lending regulations and compliance requirements
• Demonstrated experience mentoring, coaching, or leading lending staff
  
  Strong communication skills with the ability to influence, guide, and collaborate
• Proficiency with Microsoft Office and core banking/lending systems
• High level of accuracy, accountability, and professionalism

• Meaningful Impact: Help shape financial outcomes for members and your team every day
• Leadership Opportunity: Influence lending strategy, performance, and team development
• Supportive Culture: Be part of a team committed to The North Star Way
• Growth & Innovation: Contribute to evolving lending products and practices
• Community Focus: Make a difference beyond the workplace through community involvement

• Professional office environment within a lending and administrative setting
• Extended periods of sitting, standing, computer work, and document review
• Frequent use of hands and fingers for typing and system navigation
• Occasional lifting of up to 50 pounds (files, office supplies, equipment)