Billing Supervisor

McKenzie Electric Cooperative (MEC) is seeking a detail-oriented, service-focused Billing Supervisor to join our team. This role is essential in ensuring the accurate and timely processing of member billing, accounts receivable, and credit/collections. Under the direction of the Business Manager, this position also plays a key role in delivering high-quality member services and maintaining consistent application of cooperative policies.

This role is a full-time, benefited position.

• Manage and execute all aspects of MEC's billing cycle.

• Maintain accuracy in meter readings, billing adjustments, credits, and payment posting.

• Handle end-of-month and end-of-year billing procedures.

• Resolve high-bill inquiries and member billing issues with professionalism.

• Oversee delinquent account processes including payment arrangements, disconnections, and collections.

• Facilitate the allocation and maintenance of capital credit records as directed by the board of directors.

• Assist with consumer loans billing and journal entries for general ledger.

• Respond to member inquiries and service orders including new connects, disconnects, and account updates.

• Process payments, set up bank drafts, and maintain daily cash balances.

• Collaborate with management on policy development and implementation of rate changes.

• Prepare reports and documentation related to billing and member services.

• Support additional departments as needed and participate in training programs for professional development.

• Strong problem-solving and analytical skills

• Excellent communication and customer service abilities

• Ability to manage conflict and resolve issues tactfully

• High level of integrity and ethical conduct

• Proficiency in planning, organization, and time management

• Commitment to quality, accuracy, and continuous improvement

• Adaptability to change and a collaborative team spirit

• Education/
  
  Experience:
  
  
  Bachelor's degree in business, accounting, or related field preferred; or 2–4 years of related experience; or a combination of education and experience.

• Licensing:
  Valid North Dakota Class D driver's license required.

• Knowledge Requirements:

  • Familiarity with cooperative billing and collection procedures

  • General knowledge of accounting practices

  • Proficiency with Windows-based software and customer information systems

• Skills:

  • Strong written and verbal communication

  • Mathematical competency including rate/percentage calculations

  • Reasoning and critical thinking abilities

MEC is a member owned electric cooperative based in Watford City, ND. Since 1945, it's been our goal and commitment to improving the quality of life of our members, while supporting the communities in which we operate, by offering safe, reliable, and affordable electricity.

MEC offers a generous and flexible benefits package to its employees. The benefits include:

• Health, Dental and Vision coverage, effective from first day of hire
• 401(k) with matching after one year
• Pension plan at no cost to the employee, effective after one year
• Short-term and Long-term disability coverage at no cost to the employee
• Life insurance, including spouse and dependents at no cost to the employee
• Supplemental Life Insurance
• Business Travel Accident coverage
• Supplemental Accident Death & Dismemberment coverage
• Flexible spending account
• Accrued Vacation and Sick Pay
• 12 Paid Holidays a year