STT Emergency Call Center; Operator Examination

Under the direction of the Emergency Communications Center Manager, the employee receives all incoming calls for police, medical, and fire assistance and dispatches required equipment including pre-arrival information using a computer aided dispatch system. Performs a variety of general support duties related to communications activities. This is responsible shift work.

Coordinates island-wide road blocks with other departments during major incidents.

Maintains a log of recorded calls in system, broadcasts and complaints received.

Utilizes pre-defined protocol and standard operations procedure, questions callers to determine locations and seriousness of emergency and response needed.

Coordinates all police, fire, ambulance and other emergency requests by relaying instructions to the closest and most suitable units available.

Transmits and receives messages between divisions of own agency, other law enforcement agencies, government departments and other emergency organizations.

Contacts emergency personnel/units to verify assignment locations, monitors dispatched units and when necessary, serves as liaison with caller.

Recognizes the need for, and to be able to take action without delay, orders, and in some instances, assistance. Acts on situations on their own initiative within the boundaries of protocol.

Monitors closed circuit television security systems, and other various type alarms associated with the law enforcement.

Associates degree in Emergency Services, Police Science, Fire Science, Criminal Justice, Communications, Public Administration or Business Administration.

• High School diploma or GED plus two (2) years experience working as a 911 operator/dispatcher.
• High School diploma or GED plus three (3) years experience in a customer service related field.

• Must be a Citizen of the United States of America.
• Must have normal (or correctable to normal) hearing and eyesight and a clear and audible voice for radio and telephone communications.
• Must successfully complete a routine local and federal background check background investigation.
• Must obtain a passing score on a pre-assessment exam administered by the Division of Personnel.
• Maintain certifications of all Public Safety Dispatcher Courses and qualification level as defined by the registering body. Must pass the medical certification;
  Candidates must obtain/maintain the following:
  • 1st Responder training
  • EMS Modified Basic training
  • National Crime Information Center (NCIC) certification
  • HAZMAT Training
  • Qualified and certified in Emergency Medical Dispatching
• Employees must successfully complete a one (1) year probationary period. Within this one (1) year period, candidate must obtain the above mentioned trainings/certifications or be subject to dismissal.

• Knowledge of department policies and procedures pertaining to the dispatching of city emergency equipment.
• Knowledge of the Virgin Islands Code as it relates to emergency service, radio communications, and law enforcement work.
• Knowledge related to the job on an as needed or specialized assignment basis will be required as well as all those listed above.
• Ability to operate and use standard radio and telephone receiving transmitting equipment.
• Ability to operate the computer aided dispatch system for the department.
• Ability to monitor up to four (4) computer screens of information (both written and geographical maps, retain and use geographic features and streets within the territory) and multiple systems while taking information from caller.
• Ability to type thirty (30) WPM with accuracy and proficiency.
• Ability to dispatch all emergency disciplines with CAD and radio.
• Ability to administer pre arrival instructions based on protocol for emergency medical dispatches.
• Ability to effectively elicit information from irate and distressed citizens.
• Ability to execute oral and written instructions; learn, retain and use public safety classification codes and computer commands.
• Ability to cooperate in teams and also operate independently and professionally.
• Ability to accept supervision, criticism and evaluation in positive…