Consumer Compliance & Protection Officer

DEFINITION

Under the immediate supervision of the Chief, Consumer Compliance & Protection Officer, this position is responsible for entry investigative work involving the close study and systematic inquiry of complaints by consumers regarding undesirable practices in the business community.

Work is performed in accordance with general instructions and the laws, rules and regulations issued or administered by the Department, but an employee is required to use tact, discretion, and sound judgment in the performance of assigned duties. Work is reviewed and usually checked upon completion.

• Investigates complaints regarding unethical business practices, defective appliances, product pricing, and all other activities within the unit.
• Visits commercial establishments to gather data relative to consumer complaints.
• Gathers information from consumers and businesses and prepares statistical and other reports.
• Uses statistical data for the analysis of price studies and other economic studies.
• Presents evidence at arbitration proceedings based on evidence obtained through investigations.
• Recommends to the Commissioner the issuance of citations to businesses found not to be in compliance with the rules and regulations of the V.I. Code.
• Furnishes information pertaining to consumer protection to the public.
• Conducts inspections through to the final written reports and follow‑ups.
• Identifies and evaluates cases based on knowledge of and interpretation of Department standards.
• Performs other related work as required.

High School diploma or its equivalent from an accredited institution.

Possession of a valid Virgin Islands driver’s license.

• Knowledge of consumer protection legislation and the rules and regulations enforced by the Department.
• Knowledge of business practices and business language.
• Skill in mathematical and statistical computations.
• Ability to carry out investigations and to make sure that laws, rules and regulations are enforced impartially.
• Ability to compile and analyze information and to prepare detailed and complete reports therefrom.
• Ability to establish and maintain effective working relationships with co‑workers, the business community and all other persons contacted during the course of work.
• Ability to use special tools and equipment during inspections and investigations.

Work is directly supervised by the Chief Consumer Compliance & Protection Officer or a higher‑level officer. Work is reviewed through conferences and/or discussions.

Guidelines include federal and local laws, departmental policies and procedures, as well as the Virgin Islands codes and regulations created to manage the system.

Work requires sound judgement and making decisions regarding the processing of consumer complaints and business practices.

The purpose of work is to handle consumer complaints, inspections and investigations in an efficient and effective manner and educate consumers and businesses about their rights and responsibilities.

Contacts are with immediate supervisors, co‑workers, business owners, and the public.

Contacts are made to conduct inspections, investigate complaints, and educate consumers.

Work requires fieldwork and standing for extended periods of time.

Work is performed in an office setting as well as in the field.