Medical Front Office Coordinator- North Grand Rapids

Join us as a Medical Front Office Coordinator at WSAudiology, a global leader in the hearing aid industry. We are committed to unlocking human potential by restoring hearing for millions worldwide.

At HearUSA, our mission is to redefine hearing care standards. With over 4,000 independent professionals and more than 350 centers across the U.S., we strive to provide exceptional care, knowledge, and experience to each individual.

As a Client Experience Specialist, you will be passionate about hearing healthcare, ensuring clients' needs are met promptly, maintaining organized appointment schedules, and delivering Simply Excellent Hearing Care.

• Inclusive culture emphasizing community and ongoing training
• Competitive compensation with monthly bonus potential
• Comprehensive benefits, paid holidays, PTO, 401k with match, wellness programs
• Mentorship and professional growth opportunities, including participation in a CES Advisory Board
• Support for your hearing center operations

• Maintain client records and ensure information accuracy
• Handle welcome and confirmation calls with friendly service
• Manage clinic schedules for walk-in, curbside, and scheduled appointments
• Order stock and perform weekly inventory audits
• Record cash and bank deposits, and perform end-of-day processes
• Ensure a clean, welcoming environment
• Have basic knowledge of hearing aid technology and perform simple cleaning/repair tasks
• Assist with troubleshooting hearing aids via phone or in-person and perform cleaning checks
• Stay informed about HearUSA's products, promotions, and pricing; support remote care as needed

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent communication skills, professional rapport with clients and colleagues
• Proficiency with computers, scheduling software, and MS Office
• Strong multitasking, organizational, and time-management skills

We invest in employee growth through dedicated training, continuing education, Linked In Learning, tuition reimbursement, and clear advancement pathways in support and client care.

Starting at $19/hr

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Healthcare, Non-profit, Government