Social Services & Admissions Designee

Social Services & Admissions Designee

Salary Range $20.83 - $25.66 Hourly Level Entry Position Type Full Time Job Shift Day Education Level High School/GED

The position works collaboratively with Administration, Nursing, Activities, other facility departments, West River Health Services, residents, families, and community resources to promote a positive resident experience, effective communication, successful transitions, and quality of life.

• Serves as a primary contact for prospective residents and families throughout the inquiry, admission, and move-in process.
• Consults with prospective residents and families to understand resident needs and assists in communicating available services, levels of care, and applicable pricing.
• Provides facility tours and responds to questions from prospective residents and families before, during, and following admission.
• Coordinates potential admissions with Administration, Nursing, and other appropriate departments to support timely review and decision-making.
• Coordinates all aspects of new resident admissions, including required paperwork, communication of admission timelines, immediate resident needs, and the move-in process.
• Works collaboratively with facility leadership and staff to support census development, appropriate admissions, and positive resident and family experiences.
• Performs or participates in home visits as appropriate for potential admissions or discharges.
• Assists residents with room transfers and other significant transitions within the facility.
• Works closely with the West River Health Services Discharge Planner and other referral sources to support continuity of care.

• Develops a social history upon admission or within seven days of admission and updates information as appropriate throughout the resident's stay.
• Identifies residents' social, psychological, and emotional strengths and needs and communicates relevant information to the interdisciplinary care team.
• Provides residents and families with emotional support, education, resources, and assistance as appropriate.
• Assists residents with needs or requests related to social, emotional, family, adjustment, and discharge-planning concerns.
• Responds promptly and appropriately to social or emotional concerns identified by residents, families, or facility staff.
• Supports residents in adjusting to changes in health status, living environment, and placement within the facility.
• Encourages appropriate family involvement, communication, and support.
• Assists residents and families in locating specialized services and makes appropriate referrals to community agencies and other resources.
• Maintains current referral information and follows up on referrals and goals as appropriate.
• Makes appropriate referrals for supportive services following discharge and assists with discharge planning as applicable.

• Coordinates resident and family care conferences in collaboration with the interdisciplinary team and ensures residents and/or representatives are appropriately informed.
• Participates in interdisciplinary resident care planning and communicates identified social service needs to the appropriate departments.
• Completes required Social Services MDS entries and assists in maintaining applicable MDS schedules and documentation.
• Serves as a liaison to Resident Council and follows through with Administration and appropriate departments regarding resident concerns, recommendations, and opportunities.
• Supports resident rights and assists with annual review and education of resident rights with residents, families, and staff as appropriate.
• Maintains confidentiality of resident information and complies with HIPAA, facility policies, and applicable privacy requirements.
• Oversees or assists with resident inventories in accordance with facility processes.

• Collaborates with Activities, volunteers, Nursing, and other departments to develop or enhance programs that support resident relationships, engagement, psychosocial well-being, and quality of life.
• Maintains awareness of community and regional resources that may benefit residents, families, and staff.
• Participates in quality monitoring and performance improvement activities as assigned.
• Works collaboratively with all departments to improve resident experience and quality of life.
• Participates in resident funerals or memorial activities as appropriate and consistent with facility practices.
• Attends meetings and participates in committees as requested by the Administrator.
• Follows all facility safety policies, procedures, work rules, and applicable regulatory…