Emergency Department Access Representative--Rotating

Facility

Bladen Hospital

Elizabethtown, North Carolina

Patient Registration

Clerical

Rotating Shifts (United States of America)

Registers all patients in the adult and pediatric emergency departments. Completes the registration process for emergency patients and direct admits sent to the emergency department. Collects patient liabilities upon discharge from the emergency department.

• Registers emergency service patients in a fast-paced environment, creating patient accounts within (90) seconds of patient's arrival
• Queries EAD and enters accurate patient demographics into the computer system to obtain the correct patient medical record number and account number
• Responsible for placing patient identification armbands on all Emergency Department patients after accounts are created to ensure patient safety
• During the registration process, the ED Access Representative obtains all demographic, guarantor, and insurance information and accurately document information into the registration system
• Patients being placed in observation or admission status, the ED Access Representative will obtain a physician order to support services rendered.
• Performs insurance eligibility/benefit verification, utilizing an EDI transaction and documenting information within the appropriate registration system
• Informs patient/guarantor of their liabilities and collects appropriate patient co-payments, co-insurances, deductibles, and deposits at the point of discharge
• Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
• Other duties as assigned

• Education and Formal Training :
• High school diploma or equivalent required
• College courses in Business, Medical Office Administration, Health Care Administration, and/or Computer Technology preferred
• Work Experience :
• 2 years insurance/clerical experience within a hospital or medical office setting preferred
  
  Knowledge, Skills, and Abilities Required :...