ED Peer Support Specialist-- Bladen

Bladen Hospital

Elizabethtown, North Carolina

Emergency Department

Clerical

Variable (United States of America)

Responsible for providing essential expertise, advocacy, and consultation to the plan of care for clients to include a special focus on behavioral health discharge planning and warm handoff connections to community resources.

• Coordinates care pre/post discharge for the client following case management criteria and identified related issues
• Collaborates and communicates with departmental and system-wide personnel, physicians, patients, and with various outside insurance and referral representatives to facilitate timely and effective actions and decisions
• Provides information and education to patient/family on community resources and options appropriate to the age of the patient served
• As the patient is discharged from the ED, communicate pertinent information to facilitate the patient’s transition to the next level of care
• Documents activities with entries that are consistent with meeting department/facility requirements and regulatory guidelines
• Initiates contacts with agencies or support systems of Adult ED Patients and Behavioral Health Patients
• Participates in multidisciplinary treatment conferences and/or rounds
• Completes all required documentation fully and in a timely manner
• Other duties as assigned

• Education and Formal Training:
  High school diploma or equivalent required
• North Carolina Certified Peer Support Specialist (NCCPSS) or National Certified Peer Specialist Certification (NCPSC) required
• Work Experience:
  
  2 years of experience as a Peer Support Specialist involving collaboration with Emergency Medical Services preferred
• Knowledge, Skills, and Abilities
  
  Required:
  • Proficiency in reading, writing, and speaking the English language
  • Knowledge of and experience collaborating with mental health and substance use disorder treatment providers and members of recovery support community members in Fayetteville and surrounding areas
  • Excellent interpersonal communication and negotiation skills
  • Effective written and verbal communication skills
  • Knowledge of community resources
  • Ability to work with people of all social, economic, and cultural backgrounds
  • Flexible, open-minded, and adaptable to change
  • Ability to prioritize and process multiple tasks/responsibilities
  • Ability to connect patients and families with appropriate services

• Ability to see, hear, read, and have manual ability to use telephone and computer keyboard
• Ability to effectively communicate orally to patients, family members, personnel, and physicians
• Much standing, walking, bending, and lifting
• Position may involve skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious material

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity

For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time.

Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond.

Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.