Customs Import Specialist- Air & Ocean Release

Location: Pembina

At GHY, we don't just move goods across borders - we move possibilities forward. As one of Canada's 50 Best-Managed Companies, we're proud to be a family-led organization where people genuinely care about their work, their clients, and one another.

For over a century, we've been helping importers and exporters trade confidently in global markets. With offices across Canada and the United States - including Toronto, Emerson, Winnipeg, Calgary, Vancouver, North Dakota, and South Carolina - GHY continues to grow through integrity, innovation, and care.

Why You'll Love Working Here:

• We CARE:
  Our values guide everything we do - Clients are our focus, Associates matter, Relentlessly serving traders, Excellence and innovation in all we do.
• Work-Life Balance:
  Flexibility and connection matter. Our Giveback Committee, Social Committee, and Cultural Ambassadors keep our teams supported, engaged, and inspired.
• Competitive Compensation:
  Fair pay through scheduled salary assessments and a performance-based bonus program.
• Excellent Benefits:
  Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
• Growth & Development:
  Access to our internal university, leadership development program

About the Role:

Reporting to the Client Care Manager, the Customs Import Specialist is responsible for processing shipment releases for our clients accurately and efficiently during evening hours, while delivering outstanding service.

What You'll Do:

• Monitor assigned entry folders and prioritize shipments by ETA for timely submission to customs
• Process entries for ocean and air shipments
• Handle in-bonds, AES filings, prior notices, manifests, and ISF submissions
• Review documentation to ensure complete entry packages before processing
• Communicate internally and externally with carriers, vendors, and clients via phone and email
• Monitor entry dashboards and escalate "moment of truth" issues to the Production Manager
• Perform other duties as required

Who You Are:

• Ability to represent GHY professionally and collaborate effectively
• Strong prioritization skills in a fast-paced, changing environment
• Self-motivated and able to work independently
• Exceptional attention to detail and problem-solving skills
• Proficiency in Outlook, Word, and Excel
• Excellent oral and written communication skills
• Ability to meet tight deadlines

What You'll Bring:

• Completion of Grade 12 Education
• Prior Brokerage Services/Logistics Experience Preferred

Working Conditions:

• Sitting at desk, 95%
• Standing at counter/machine, 5%

Position Classification:

• Associate Level II/III:
  Wage dependent upon experience. PREMIUM pay offered for Evening Shift.

LOCATION:

In or Around the Surrounding Areas of Pembina, ND OR Columbia, SC

HOURS OF WORK:
Full-Time

Schedule:

40 hours

• Flexibility offered for shift options that best fit your lifestyle
• Stat Holidays may be required to be worked annually
• Participation in the after hours/on-call rotation will be required

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.