Junior Customer & Support Executive

Position: Junior Customer & Candidate Support Executive
Location: Wimbledon

Salary

London living wage inside London, Living wage outside

What will you be doing?

This is an exciting entry level position into the world of Recruitment Software and the SAAS (Software as a Service) industry for a proven hard-working, dedicated individual. As a Junior Customer & Candidate Support Executive your primary role will be to provide system support, for our product, to our customers and their candidates. You will be part of the Client Services team, who support our vast array of customers.

You will need to be able to demonstrate excellent written and verbal communications skills with a strong, confident command of the English language. An ability to analyse problems, deconstruct them and identify working solutions will be put to the test. Learning new applications and tech should be a cinch for you and something you enjoy doing and are able to showcase.

A positive 'can do' attitude and willingness to muck in and help where help is needed will stand you in good stead.

You will be provided with training and will be able to develop a career in this exciting technology sector. This can be demonstrated by a number of our Support Executives now progressing their career into other roles within Oleeo.

* You will need to gain security clearance for this role, which requires that you have been resident in the UK for the last 5 years and do not hold any criminal convictions
* Key responsibilities will include:

* Investigate issues with candidate and customer interfaces, provide solutions where possible and appropriate, escalating to 3rd line support where needed

* Identify changes that would improve the candidate experience and reduce queries

* Meet set SLA's on all candidate and customer support requests

* Contribute to and manage case triage on Customer & Candidate queries

* Handle multiple queries and tasks simultaneously, managing and meeting expectations and deadlines accordingly

* Delight our customers with excellent service, always

* Complete all training modules and pass all associated tests in a timely manner

Key skills & experience

This role would suit someone with:

* A demonstrable interest in Information Technology (via qualifications taken or evidence of technology/IT activities outside of education)

* Previous Customer Service experience

* Demonstrated experience of "high-volume" tasks and ability to multi-task

* Excellent written and verbal communication skills

* An ability to work efficiently independently, consistently

* Excellent analytical and problem solving skills

* Excellent customer facing skills

* Strong team working skills

* A passion for technology and customer service

* Proficiency in Microsoft Excel, Word and most popular browsers

Who are Oleeo?

Oleeo means a diverse collection of things that together, make something beautiful.

That's how we see ourselves; a diverse team of technology, and talent acquisition professionals who've come together to achieve something beautiful.

We are proud to be a team of individuals that collectively deliver powerful data driven automation, for fast, efficient, engaging and inclusive recruitment.

Our purpose and passion is to support organisations, to engage and hire great, diverse talent, quickly, efficiently and without bias.

As pioneers in recruitment software, our solutions are built to accelerate and improve the entire recruiting process, creating a more meaningful, engaging and transparent experience for candidates and enabling recruiters to be the very best they can be.

Established for over 20 years with offices in London, New York and a presence in Asia, we are proud to list some of the world's most talented organisations like The NHS, Morgan Stanley, The Metropolitan Police, Amazon and Bank of America among our customers.

What's it like to work here?

We have a terrific, diverse culture where people work in an environment that works best for them, to get the most out of their work and personal life. We are proud of our environment and culture, encouraging people to bring their authentic self to work, this is reflected with our people being the number one reason our colleagues love working at Oleeo.

Our values are centred around people, our colleagues and…