Junior IT Helpdesk Specialist Job Kief North Dakota USA,IT/Tech

Location: Kief

About us

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Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

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Shape is headquartered in Copenhagen
, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland
.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we provide services to customers in over 130 countries. Our growing talent pool of over 2200 employees spans 50 nationalities.

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Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues’ mental health by implementing different activities.

About the role:

We are looking for a Junior IT Infrastructure & Support Specialist (Contractor) to work in our Kyiv office (office-based position, full no remote work).

You will work as a contractor but still be a part of the Global team, delivering IT service to customers in Ukraine, Poland, and Denmark. In this role, you will have the opportunity to touch both IT workplace, service delivery and infrastructure maintenance areas. So, if you aspire to grow in the IT service delivery area, this role is just right for you to continue or maybe even to start career.

Areas

of responsibility:

Provide professional and efficient support for customers, both in Kyiv and globally
Fulfill IT services requests, resolve IT incidents
Plan, prioritize, and coordinate IT Help Desk tasks for oneself
Assist users in troubleshooting hardware/software problems
Perform hardware and software maintenance: installations, replacements, repair, cleanup on request
Take part in local IT support initiative: inventory update, maintenance, events organization, IT workplace organization
Assist in Local Area Network physical layer management process
Create and update the knowledge base related to IT services

To succeed in your role, you should possess the following skills and competencies:

Self‑organized and service‑minded, like to engage with other people
Organized, with structured ways of working and likes problem‑solving
Prior systems administrator or infrastructure/customer work‑place support experience
Good knowledge of user side of Windows operating system family administration (on user level)
Understanding of Windows Server or Microsoft Cloud services
Knowledge in Active Directory service and ability to manage objects (users, groups, PCs, etc.)
Basic knowledge in LANs and connectivity issues, troubleshooting methods
Intermediate+ level of English
Good communication skills (verbal and written)
Relevant technical education - IT, radio electronics, telecommunication OR relevant IT courses/certifications is a plus

Being part of us means:

Meaningful work that helps to change the future of dentistry
Work in a unique professional, friendly and supportive environment
Constant professional growth and development
A healthy work‑life balance
Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; paid sick leaves and child sick leaves; maternity and paternity leaves etc
Breakfasts and lunches in the office
Good working conditions in a comfortable office in UNIT.City
A parking lot with free spaces for employees
Occasional business trips to Western Europe
Opportunity to become a part of the success that 3

Shape has created over the past 26 years.

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