Network Operations Technician

Overview

Job Title:

Network Operations Technician

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
Secret

Employee Type:
Regular

Percentage of

Travel Required:

Up to 25%

Type of Travel:
Local

• Monitor and analyze legacy and modernized network performance, identifying deviations from baseline behavior and taking action to resolve issues.
• Create and respond to incident tickets, conduct technical triage, and follow established SOPs and knowledge articles to restore service.
• Troubleshoot and resolve hardware/software infrastructure issues across servers, storage, user systems, routers, switches, and security appliances.
• Perform system administration tasks and maintain strong security posture for assigned infrastructure.
• Apply IAVA patches, OS upgrades, and security updates to maintain compliance and system integrity.
• Support ongoing infrastructure and network modernization projects, including configuration management and lifecycle refresh activities.
• Maintain thorough and accurate configuration documentation.
• Execute Cisco (or equivalent) software upgrades and develop/apply configuration templates for switches and routers.
• Investigate network faults, accessibility issues, and performance anomalies to drive root cause analysis.
• Monitor network status, track outages, and leverage TTPs and SOPs to efficiently close tickets.
• Provide training on network operations procedures as needed.
• Support engineering data calls and assist with new network installation, implementation, and technical refresh efforts.
• Work independently with moderate supervision while handling network ticket resolution and administrative access tasks.
• Route service requests appropriately and collaborate with cross-functional teams to ensure timely incident resolution.

Required

• An active DoD Secret Clearance.
• BA/BS in a technical field, or High School diploma/Associate degree with 7+ years of experience as a Network Operations Technician supporting large, complex networks in a NOC environment.
• 5+ years of relevant experience with a Bachelor’s degree.

Desired

• Experience supporting DoD programs, particularly network modernization initiatives.
• Proficiency with Microsoft Project, Excel, PowerPoint, Word, Teams, and SharePoint.
• ITIL v3 or ITSM experience.
• CCNA or Juniper experience preferred.
• DoD 8570 IAT III Baseline Certification (Security+ or CCNA-SEC).

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The Proposed Salary Range For This Position Is

$67,800 - $142,200

CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.