On-Site Service Engineer – AI Data Center

Position: On‑Site Service Engineer – AI Data Center

Location: Ellendale, North Dakota

Duration: Contract

Job : 178262

We are seeking an experienced On‑Site Service Engineer (OSE) to support enterprise data center and server environments, including next‑generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. While prior AI experience is not required, strong data center and server fundamentals are essential.

• Provide on‑site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on‑call rotations and support extended coverage when needed.

• 3–5+ years of experience in technical support, field service, or data center roles.
• Experience supporting servers or data center hardware in a field, enterprise, or customer‑facing environment.
• Hands‑on skills with server components (CPU, memory, power supplies, GPUs, etc.).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem‑solving abilities.
• Comfortable working independently on‑site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.
• Associate or bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on‑call schedules.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit

Pay Range: $35–$41/hr w2

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, the skills, education, training, credentials, and experience of the candidate, and other conditions of employment. Our full‑time consultants have access to benefits, including medical, dental, vision, and 401(k) contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

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