Sr UX Researcher

Senior UX Researcher I

A Senior UX Researcher I leads a team's understanding of user behaviours, needs and motivations. She/he leads the UX Research strategy for a business or product line. She/he is an expert user of a number of research and testing methodologies. She/he informally mentors other researchers.

Responsibilities:

• Customer (or User) Focus
  • Gathers, evaluates and has a solid understanding of customer use cases.
  • Maintains close links with UX Designers, ensuring that user feedback and testing are fed into the design process.
  • Aligns/coaches the team to ensure customer needs are met.
  • Shares research findings with the organisation.
  • Understands competitors and regulatory environment.
  • Segments markets and understands needs of those sub-segments in greater detail.
• Creative Problem Solving
  • Identifies if we are addressing the right problem with a thorough analysis of the brief.
  • Presents research learnings to stakeholders to guide future projects.
  • Collaboratively analyses the results of research to recommend solutions.
  • Independently identifies different research solutions.
  • Works with designers to iterate and test solution.
  • Considers the problem from a number of angles.
  • Practices and facilitates reflection as part of the research process.
• Product Design
  • Leads the User-centred research process, mentoring juniors where needed.
  • Applies a number of UX Research techniques.
  • Creates research documentation and analysis outputs.
  • Works with UX Designer to define structure and layout of the product.
  • Works with Visual Designer to define the visual identity of products.
• Data Driven Analysis & Testing
  • Regularly tests design work with users in partnership with UX Design team.
  • Proactively uses data to establish key metrics for projects.
  • Iterates research methods based on testing and data analysis.
  • Summarises data from analytics packages, customer insight or other sources to understand context of research work.
  • Uses data to inform testing future strategy.
  • Identifies gaps where data is needed and works with business to fill them.
• Technical Skills
  • Uses relevant tools for research analysis.
  • Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).
  • Has an excellent knowledge of the tech stack of the organisation.
  • Mentors junior researchers in technical skills.
  • Uses research software (Qualtics, Lookback, ) to expert level.
  • Builds good working relationships with tech teams.

Competencies:

• Personal Capability
  • Practices Self-Development
  • Takes ownership of own development and career
  • Initiates regular conversations with manager, coach or mentor regarding self-development
  • Understands what is required by the business to be successful and maps development plan accordingly
  • Learns from success and failures
  • Looks to build challenges into current assignments
  • Utilises formal and informal networks effectively
• Solves Problems and Analyzes Issues
  • Is able to ask effective questions and collect facts from multiple sources in order to solve problems
  • Is able to effectively identify and analyze problems and propose solutions
  • Effectively manages day-to-day issues and problems without intervention
• Innovates
  • Develops new ideas to improve process or product, and is able to prepare implementation plans
  • Integrates and builds on new ideas from others
  • Creates new opportunities by applying different perspectives and challenging the status
    -quo
  • Is recognised as an innovative thinker
• Interpersonal Skills
  • Communicates Powerfully and Prolifically
  • Provides clear instructions and direction to others
  • Is able to both actively listen to and effectively question to understand another's viewpoint
  • Helps others understand situations by communicating business context
  • Collaboration and Teamwork
  • Encourages co-operation between all members of the team
  • Seeks team members' input and expertise; facilitates open and interactive discussion of matters affecting the team
  • Helps people to resolve conflict
  • Identifies and removes barriers to team performance
  • Identifies ways for further collaboration across teams
  • Builds Relationships
  • Establishes rapport with others on the team and across teams
  • Works effectively with others to get work done
  • Treats all individuals with respect
  • Handles difficult situations, minimising conflict

Experience (US Only) and Education

Suggested Minimum Years of

Experience:

6-8 years

Education to Qualify:
Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.