Network Support Engineer

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approvedrunbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Perform basic level initial actions (only as instructed by the Remote Support Team), suchas:

• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

2+ years of hands-on experience supporting enterprise network infrastructure.

Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.

Experience with console connections and network device installation.

Familiarity with structured cabling and patch panels.

Ability to follow technical instructions accurately and work within documented procedures.

Strong troubleshooting and problem-solving skills.

Excellent communication skills and ability to work effectively with remote technical teams.

Ability to work independently at customer sites.

Willingness to travel to customer locations when required.

Working at Heights Training Certificate.

Medical Fitness Certificate.

• 16 Gb Usb drives with FAT
  32 compatibility, console cables and good internet connectivity modem
• Good internet connection
  
  Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
  
  Cat5 cable (Straight 1, Crossover cable
  1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting