On-Site Engineer- Data Center​/Server Hardware- ND

What success looks like in this role:
Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This position is located in Ellendale, ND. Ellendale is a close-knit community of about 1,100 people in southeastern North Dakota, minutes from the South Dakota border - the kind of place where you know your neighbors, commutes are measured in minutes (not hours), and a paycheck actually stretches.

It's also home to one of the most advanced AI data center campuses in the country, a $7 billion investment putting Ellendale at the center of the next wave of computing infrastructure. Low cost of living, wide-open sky, genuine small-town hospitality, and a front-row seat to cutting-edge technology:
Ellendale offers a rare combination of quiet-life stability and high-tech opportunity. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

• Provide on-site technical support for Dell Power Edge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands-on hardware installation, removal, replacement, and repair, including:
  Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components
• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on-call rotations and provide extended coverage as required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer-facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift…