Claims Intake Analyst; FNOL

Claims Intake Analyst (FNOL)

This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into the claims management system to facilitate smooth claims processing.

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assist with claims payments occasionally.
• Identify potential fraud indicators and escalat…
• Follow established workflows and procedures.
• Meet productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.

• Associate’s degree or equivalent.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual. Must be able to communicate fluidly in Spanish and English (oral and written).

• Data entry accuracy and speed
• Basic knowledge of insurance terminology and concepts (preferred).
• Clear verbal and written communication
• Empathy and customer service orientation
• Problem solving skills for unusual situations
• Time management and prioritization skills
• Adaptability
• Team collaboration

At AIG, our Total Rewards Program is a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security, as well as your professional development.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

CL - Claims