Foodservice Leader - Taqueria

Food service Leader

The Hub Way

Vision:
To be an indispensable convenience destination

Mission:
To faithfully live The Hub Gear of Success in order to maximize our people, our business, and our community

To effectively deliver on the company's overall goals and objectives, the Food service Leader is expected to drive growth and results in these areas:

The Hub Leadership Team Common Core Responsibility

• Understanding that the primary responsibility of any leader is to be a positive influence on our team. This involves areas ranging from attitude and task completion to servanthood and guidance. We will influence our team through our core values so that we become North Dakota's premier convenience destination.
• The most important deliverable to our customers is in how we serve them. Leaders are expected to provide a level of service that ensures our customers will want to return and also recommend our products and services to others. Further, we will strive to be rated in the top 1% of all service providers by truly giving "World Class Service."
• Build a workplace climate of energy, action, urgency, and fun! Bring our "A" game every day and transfer some of that energy to our customers so they leave our establishments feeling better then when they came in.
• Display the professional look of leadership through excellent grooming practices, proper care and maintenance of clothing and shoes, and adherence to The Hub's dress code.
• Hold Team Members accountable for strict adherence to dress code and appearance standards.
• As a Leader, it's imperative that the influence we have on our team is positive. By promoting a "glass half full" mentality, we are contributing to a positive working environment.
• In our business model, the whole is greater than the sum of the parts. We will only reach our full potential when each department within the store, and further, each store within the company are operating in each other's best interest. Team Leaders are expected to forge strong business relationships with their peers in other departments.

• Actively lead communication with and between all Department Leaders (Food service, Car Wash, Schlotzsky's) to discuss collective ways to achieve the goals and objectives of the team.

The Hub Leadership Team Common Core Responsibility

• Provide a great looking store to our customers through added focus to the items on the department Appearance Report. Also develop and adhere to location-specific cleaning and maintenance checklists. Each department should have a daily, weekly, monthly, and quarterly checklist.
• Guarantee leadership to ensure all equipment is maintained and promptly fixed when needed
• Accountability on current signing, pricing, and promotional merchandising
• Produce personnel work schedules at least 10 days in advance of the beginning of the work week. See that there is adequate coverage during peak periods with minimal to no overtime for hourly workers.
• Proactively utilize reports, historical data, and forecasting to meet or beat payroll goals
• Demonstrate awareness, engagement, and accountability for gross margin to meet or exceed margin goals
• Lead a culture of financial accountability and honesty
• Adherence to operational procedures;
  Understand how they impact profitability and provide efficiency.
• Prioritize and drive continuous improvement in the above areas to impact total store profitability.
• Deliver effective communication to the team so they understand what is expected of them.
• Lead a work environment focused on safety and incident prevention.
• Be the thought and process leader of your entire department with little deference to the General Manager.

• Daily adherence to Serv Safe and State of North Dakota Health Inspection standards, including:
• Cleanliness and Sanitation Standards
• Maintaining food and equipment at proper temperatures
• Prevention of cross-contamination
• Keep abreast to the constant changes in food pricing to ensure your menu prices are up to date
• Ensure all offerings are identified on your menu boards
• Provide an impeccably clean view for the advocate in to our kitchen and ordering areas
• Ensure all food service operational processes are executed correctly (e.g., inventory flow and receiving, ordering, supplier payments, and program implementation)
• Lead the implementation of new programs and processes so that the team will follow your example
• Oversee stock levels to ensure all products are in stock, yet there isn't too much overstock in the back areas. Oversee inventory flow so that we are constantly cycling through backstock items.
• Deliver consistency in the food we serve. Every pizza should look, feel, and taste the same as the next one. Every omelet should look like the one made yesterday. Every deli sandwich must be assembled in the same way from day to day and team member to team member. Education is critical and you are directly responsible to deliver…