Assistant Manager Patient Care Services - Emergency Department

Location: Michigan

Assists Manager of Patient Care Services with 24-hour accountability for the management of multiple patient care units/functions. In this capacity, will accomplish the mission and vision of McLaren Greater Lansing through effective utilization of all resources, constantly striving to increase quality patient care and maintain a high degree of patient satisfaction.

Essential Functions and Responsibilities :

* Assists with ensuring a process is in place for the establishment of standards of performance, quality improvement and care delivery model for their areas of responsibility. Monitors the process to ensure it is working.

* Assists coordinator/contact nurse/staff with problems related to the functioning of the department, both interdepartmental and intradepartmental. Involves staff in this process. Ensures process moves to desirable outcome. Delegates to coordinator/contact nurse/staff as appropriate.

* Assists manager in all aspects of personnel management of department employees. Demonstrates collaborative interpersonal and communication skills. Facilitates high performance from staff.

* Assists with determining and coordinating departmental needs and operations regarding schedules and staffing patterns. Assists manager in establishing and meeting productivity benchmarks.

* Instrumental in developing, interpreting, administering and communicating department policies, procedures, protocols and regulations.

* Assists with analyzing, planning, forecasting and reporting department activities.

* Assist with developing, coordinating, implementing and justifying the department's budget. Displays knowledge and action plan to ensure cost effectiveness.

* Maintains and enhances communication channels.

* Implements, promotes and reinforces employee performance relating to patient satisfaction.

* Participates as requested on service line committees.

* Communicates with and mentors staff representatives on committees. Supports and facilitates staff involvement in meeting attendance. Promotes staff development within and outside the department.

* Collaborates with physicians and other health care team members.

* Assists manager to ensure that all evaluation, competencies are current. Reviews content of evaluations if not completed by manager.

* Maintains compliance with all required accreditation standards.

* Reviews patient satisfaction feedback on a regular basis and assists manager to develop a plan to address issues and improve overall rating.

* Ensures that a quality improvement and education plan are in place for units.

* Demonstrates unit ownership through maintenance, cleanliness and lack of clutter of unit.

* Investigates and identifies department capital needs, and reports to manager for follow through.

* Remains current in new advancements and changes in patient treatments and technologies.

* Facilitates and promotes opportunities for the professional development of staff.

* Identifies and works towards own professional growth.

* Works with manager to identify basic competencies for the patient population of their unit, ensuring the standard of care is met.

* Cooperates as a member of the management team. Advocates system goals, programs and image.

* Cooperates with other education and service agencies in meeting the health care needs of the community.

* Performs other related duties as assigned.

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Required:

* Graduate of an accredited school of nursing.

* Three years of professional nursing experience providing broad clinical exposure. Current State of Michigan Registered Nurse license.

* BLS certification as Healthcare Provider or equivalent through the Military Training Network (MTN).

Preferred:

* Bachelor Degree in Nursing.

* ACLS certification.

* Supervisory experience.

Additional Information

* Schedule:

Full-time

* Requisition :

* Daily Work Times: 6p-630a

* Hours Per Pay Period: 80

* On Call:
Yes

* Weekends:
Yes