Desk Representative

Employee-Owned. Customer-Driven.

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

Alyssa Taylor

Watford City, ND

Both Internally and Externally

In Person

• Individual compensation is determined based on several factors, including job-related skills and qualifications, education, relevant experience, work location, internal equity considerations, and the overall responsibilities of the position.

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of “stock outs”, and maintains assigned inventory stock locations.

• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area.
• Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

• Participates in the marketing planning and strategizing for Border States product lines, as needed.
• Participates in the implementation and success of marketing plans, as required.
• Attends sales meetings as required and keeps current on new products and applications.
• Assists with receiving, shipping and other warehouse associate functions, as required.
• Ensures all batched managed material is labeled accurately and inventoried, as needed.
• Performs other duties as assigned by supervisor or designate.

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

• Excellent interpersonal, written, and verbal communication, reading skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

• Lift and carry requirements (weight and frequency):
• Lift from Floor to Waist:
  < than 10 lbs.
  
  - Occasionally
  10 to 25 lbs.
  
  - Occasionally
  26 to 50 lbs.
  
  - Occasionally
  51 to 75 lbs.
  
  - Occasionally
  76 to 100 lbs.
  
  - Occasionally
  101 + lbs.
  
  - Occasionally
• Above Waist Lift:
  < than 10 lbs.
  
  - Occasionally
  10 to 25 lbs.
  
  - Occasionally
  26 to 50 lbs.
  
  - Occasionally
  51 to 75 lbs.
  
  - Occasionally
  76 to 100 lbs.
  
  - Occasionally
  101+ lbs.
  
  - Not at all
• Unilateral Carry:
  < than 10 lbs.
  
  - Occasionally
  10 to 25 lbs.
  
  - Occasionally
  26 to 50 lbs.
  
  - Not at all
  51 to 75 lbs.
  
  - Not at all
  76 to 100 lbs.
  
  - Not at all
  101+ lbs.
  
  - Not at all
• Bilateral Carry:
  < than 10 lbs.
  
  - Occasionally
  10 to 25 lbs.
  
  - Occasionally
  26 to 50 lbs.
  
  - Occasionally
  51 to 75 lbs.
  
  - Occasionally
  76 to 100 lbs.
  
  - Not at all
  101+ lbs.
  
  - Not at all

• Sitting (a continuous period of being seated) - Not at…