Protective Services Lead

Location:

Medora, ND

The Lead of Protective Services is responsible for delivering consistent, high-quality safety and security operations across the Theodore Roosevelt Presidential Library. This role provides shift‑level leadership for the library’s in‑house protective services team, implements protocols, oversees daily security activity, and responds to incidents and emergencies with calm, clear judgment. The Lead plays a key role in shaping the culture of safety at the TRPL, ensuring the environment remains secure, welcoming, and aligned with the Library’s mission and values.

The position is hands‑on and essential to maintaining readiness during day‑to‑day operations and high‑profile events involving dignitaries, federal partners, and large public audiences. This role reports to the Manager of Protective Services.

• Emergency Preparedness & Response – Understands emergency protocols and leads initial actions during incidents, drills, and real‑time events.
• Security Technology & Systems – Competent with surveillance platforms, access control, intrusion detection, and radio communication systems.
• Shift Leadership & Coordination – Provides clear direction, maintains standards, and ensures productive communication across shifts.
• Crisis Management & De‑escalation – Stays composed under pressure; manages conflicts, disturbances, and medical incidents with steady judgment.
• Risk Awareness & Mitigation – Identifies vulnerabilities and supports timely corrective actions that reduce operational risk.
• Policy Execution – Applies and enforces protective services standards for access control, visitor safety, and incident handling.
• Collaboration & Communication – Works effectively with Visitor Experience, Facilities, Exhibits, Programs, and Events teams as well as external public safety partners.
• Cultural Institution Awareness – Understands the operational realities of museums and public institutions balancing public access, artifact protection, and guest experience.
• Discretion & Integrity – Handles sensitive information, emergencies, and security concerns with professionalism and sound judgment.

• Support daily protective services operations across buildings, trails, exhibitions, and public spaces.
• Provide shift leadership to Protective Services Officers, ensuring smooth coordination and clear expectations.
• Monitor control room activity, including CCTV, radios, alarms, and access control systems.
• Conduct patrols, safety checks, and vulnerability assessments; respond to incidents and emergencies until relieved.
• Implement protective services protocols, including access control, incident reporting, and visitor safety standards.
• Assist with training, drills, and emergency preparedness activities.
• Coordinate with law enforcement, fire/EMS, and federal partners during high‑profile events as needed.
• Maintain documentation of incidents and follow‑up actions.
• Support credentialing, access permissions, and key control processes.
• Maintain a visible, calm, visitor‑centered presence that reinforces the TRPL’s mission.

• Provide day‑to‑day guidance, coaching, and shift leadership to in‑house Protective Services Officers.
• Support onboarding, training, and performance development in coordination with the Manager of Protective Services.

• High school diploma or equivalent.
• 3–5 years of experience in security, protective services, law enforcement, military service, emergency response, or a related field.
• Experience monitoring and operating security systems (CCTV, access control, alarm systems, radio communications).
• Demonstrated experience responding to incidents, emergencies, and public‑facing safety situations.

• Experience working in a museum, cultural institution, park, or public‑facing environment with high visitor engagement.
• Prior lead or shift‑supervisory experience, especially in security or public safety settings.
• Training or certification in first aid/CPR/AED, incident command (ICS/NIMS), de‑escalation, or conflict resolution.
• Experience supporting VIP or high‑profile event security alongside law enforcement or federal partners.

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